Listen to Our Weekly Podcast
CLICK HERE TO JOIN OUR WHATSAPP COMMUNITY FOR FAST JOB UPDATES
Customer Care Services
Customer care job vacancy
1.) Client Service Officer at Chiron Hospital and Specialist Clinics
Location: Lagos
Employment Type: Full-time
Job Description
- Assist patients with requests for information, complaints, making appointments, and resolving issues Collect copays and deductible payments, billing correspondences.
- Maintain and update patients referral information. Ensure patients forms contain all necessary billing information.
- Maintaining a positive, empathetic, and professional attitude toward patients and medical professionals at all times.
- Responding promptly to patients inquiries.
- Communicating with patients through various channels.
- Acknowledging and resolving patients complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests from medical officers, consultants and management team.
- Keeping records of patients interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process.
- Ensure patients satisfaction and provide professional customer support.
Requirements
Experience:
- Must have at least one year work experience in Healthcare customer relations.
- Must have experience with dealing with stakeholders involved in healthcare delivery.
- Must possess in-depth knowledge of customer service and billing.
Required Skills:
- Ability to work with little or no supervision
- Must have a good grasp of Microsoft office tools (Excel, Word, etc).
- Must have a good grasp on the use of EMR (Electronic Medical Record)..
- Must have a good command of written and spoken English
- Must be smart, good looking, time-conscious and possesses good interpersonal relationship.
- Must be a good manager of time, resources, people and situations.
Application Closing Date
10th November, 2023.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.Customer care job vacancy
2.) Customer Service Officer at Focal Point Cleaners Limited 2-Openings
Locations: Wuse 2 – Abuja (FCT) & Kaduna
Employment Type: Full-time
Job Description
- Welcome customers with a cheerful face upon entrance
- Attend to customers professionally both physically and over telephone conversation
- Record correctly and without error on the computer
- Ensure to proffer a timely resolution to customers complaint and in a professional manner
- Interface closely with other department to ensure the company business needs are met, as well as Customer needs.
Requirements
- Candidates should possess SSCE / OND / HND qualifications with 1+ years relevant work experience.
- Must have good communications skill both oral and written
- Must be computer literate.
Application Closing Date
20th November, 2023.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.
3.) Customer Support Officer at Velox Real Estate & Investment Limited
Location: Rukpokwu-Eliozu, Port-Harcourt – Rivers
Employment Type: Full-time
Job Description
- Respond promptly to customer inquiries via phone, email, and via any other means.
- Acknowledge and resolve customer complaints or issues in a timely and professional manner.
- Provide product information, technical support, and troubleshooting assistance to customers.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Identify and report trends in customer feedback to improve products and services.
- Provide feedback on customer pain points and suggest improvements to enhance the customer experience.
- Stay updated on product knowledge, company policies, and industry trends.
- Assist in creating and updating customer support documentation, including FAQs and knowledge base articles.
- Uphold company values and policies while delivering excellent customer service.
Qualifications
- Candidates should possess a Bachelor’s Degree qualification with 2 – 3 years work experience.
- Proven experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and a customer-centric mindset.
- Ability to multitask and work efficiently in a fast-paced environment.
- Patience, empathy, and a genuine desire to help customers. Customer care job vacancy
Application Closing Date
24th November, 2023.
How to Apply
Interested and qualified candidates should send a copy of their CV and cover letter as one document to: [email protected] using the Job Title as the subject of the email.
4.) Front Desk Officer at Alpha Technologies Limited
Location: Lagos
Job Description
- Answering calls and messages from clients or to provide information
- Receiving walk-in customers and guests and making them comfortable
- Directing or escorting guests or visitors to specific areas or correct offices
- Creating, adjusting or cancelling appointments when necessary
- Faxing, scanning, mailing and filing documents
- Informing other members of staff about visitors or cancellations
- Entering customer details into the company’s records or database
- Copying, filing and maintaining digital or paper records
- Assisting the human resource team with recruitment, onboarding and termination of employees
- Maintaining the office space and re-stocking office supplies
- Handling all incoming and outgoing correspondence
- Performing other administrative work like typing, proofreading, and transcription.
Requirements
- candidates should possess a Bachelor’s Degree in any course.
Application Closing Date
30th November, 2023.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.Customer care job vacancy
5.) Receptionist at Shodex Gardens at
Location: Anthony, Lagos
Employment Type: Full-time
Job Description
- Maintain/troubleshoot office equipment
- Ensure clients, candidates and other visitors experience a professional, welcoming and friendly reception, both in person and on the phone
- Handling phone calls and transferring accordingly
- Answering all incoming general phone calls and providing administrative
- Setting up client meetings (prospects, consultants, current clients)
Qualifications / Competencies
- 2 years of previous experience in a Receptionist
- Other administrative/clerical duties as needed
- Answer a multi-line phone and route calls to appropriate people
- Greet guests in a professional manner when they arrive
- Sign for and log in all incoming UPS/Fedex/DHL packages and certified mail
- Route calls accordingly
Application Closing Date
15th November, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
6.) Front Desk Officer at St. Claire Specialist Clinic
Location: Lagos
Employment Type: Full-time
Requirements
- Must be Computer Literate
- Must be fluent in English Language.
Application Closing Date
17th November, 2023.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
7.) Customer Service Representative at Baggage Handlers – Ibom Air
Location: Akwa Ibom
Job Type: Full Time Customer care job vacancy
Requirements
- A minimum of Bachelor’s Degree (Second Class) / HND (Upper credit)
- NYSC Discharge Certificate
- Min/Max of OND for baggage handlers
- Must be personable
- Have excellent communication skills
- Capacity to perform under pressure
- And should not be more than 28yrs old.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their Applications and CV to: [email protected] using the Job Title as subject of the email
Note
- Ibom Air does not engage with any recruitment agency for the purpose of hiring.
- Ibom Air will not request any form of payment at any stage during the recruitment process.
- All curriculum vitae (CVs) must be submitted exclusively through the provided channel(s).
- Only those shortlisted will be called for an interview.
- Only those who go through and are successful in the interview process will be offered employment.
8.) Front Desk Receptionist at Tirta Ayu Spa Nigeria
Location: Lagos
Employment Type: Full-time
Job Summary
- We are looking for a smart and friendly receptionist to join our team!
- You will represent our spa by being the face and voice that greets clients upon their visit or phone call and will be responsible for the first impression we make.
- The ideal candidate should have a warm, friendly personality while also being very perceptive and disciplined.
Job Description
- Responsible for greeting clients, answering telephones and responding to enquiries.
- Responsible for taking bookings and scheduling appointments.
- Check in spa clients for scheduled and walk-in appointments.
- Answer customers’ questions and address complaints.
- Responsible for cashiering, giving tours of the spa facility, promote services and product sales.
- Handle cancellation of bookings and effective management of time.
- At all times provide a positive and friendly attitude and appear professional and well-groomed when attending to clients.
- Attend to some clerical duties that may be assigned.
- Work Days: 6 days a week.
Job Requirements
- A University Degree.
- Proven experience in customer service roles or relevant position.
- Proficient in English (oral and written).
- Strong communication and people skills.
- Emotionally intelligent
- Ability to work under pressure with little or no supervision.
- Knowledge of and familiarity with spa etiquette.
- Good knowledge of MS Word and Excel.
- Good organizational and multi-tasking abilities.
- Problem-solving skills.
Application Closing Date
14th November, 2023.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
9.) Client Success Lead at Trainlance
Locations: Lagos and Ogun
Employment Type: Full time
Responsibilities
- Visit potential clients and demo platform for training purposes
- Learn and develop the capacity to train others on the functionalities of DalO Systems web and mobile application
- Develop and manage user training guide and FAQ documentation
- Create user demos and audiovisual training guides for both web and mobile platform
- Conduct in-Office / in-field hands on training of designated client agents
- Work with Lead Gen team to assure clean handover of qualified leads into sales pipeline
- Ensure effective migration of client data onto DalO Systems platform
- Assist with geo-location of customers and distribution of customer QR Tags or cards
- Ensure proper documentation of contract, support signing of contract, and validate that payment is transferred to company accounts
- Establish relationships with associations related to the waste management sector to present the platform and market the benefits of their respective businesses.
- Ensure proper configuration of customer platform by transferring necessary configuration documentation to set up team.
Requirements
- Laptop in good working order
- Android smartphone in good working order
- Comfort with google suites especially; spreadsheets, docs, and calendar
- Ability and comfort with visiting different LGAs across the Lagos or Ogun State
- Comfort with Data entry
- Experience with training
- Experience engaging with and discussing operations management with business owners.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Client Success Lead” as the subject of the mail.
10.) Customer Care Representative at Outcess Solutions Nigeria Limited
Location: Opebi, Ikeja, Lagos
Employment Type: Full-time
Job Description
- A customer service professional is needed. If you also have passion for building experience in this very sort after profession, you are invited to gladly apply.
- Expert training will be provided for you in a conducive working environment in Opebi, Ikeja.
Application Closing Date
31st December, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
11.) Customer Support Intern at Rexford Car Rentals
Location: Lagos
Employment Type: Full-time
Job Description
- Rexford Intern is responsible for assisting in developing and implementing effective marketing strategies to promote and enhance the brand’s visibility, attract customers, and drive revenue.
- Assist management in errands, answering calls, recording bookings and preparing a general itinerary for the team.
Key Roles & Responsibilities
- Assist in developing and implementing marketing plans to drive brand awareness and customer acquisition.
- Assisting in conducting market research to identify consumer trends, preferences, and competitor analysis.
- Assist in ensuring all calls are answered and recorded for reference purposes.
- Acting as the first point of contact for callers, answering emails and phone calls, passing messages on, or highlighting them for their manager’s attention.
- Assist in ensuring payment is made by client on time for reservation and booking, also keep track of itinerary in case of driver overtime.
- Assist in ensuring calls and follow up on car vendor for drivers’ details are done swiftly.
- Assist in ensuring driver’s details are sent to client promptly, whilst communicating to the drivers to prepare for the job.
- Assist in data entry, database maintenance, and record keeping of all cliental base.
- Assist in ensuring invoice are prepared, sent and document in our filing system.
- Assist in creating captions/edit/ content videos for all social media pages
- Assist in maintaining client records.
Application Closing Date
30th November, 2023.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
12.) Customer Relation Executive (Hausa Speaking) at Great Brands Nigeria Limited
Location: Ajah, Lagos
Requirement
- Candidates should possess relevant qualifications.
Remuneration
N80,000 Monthly.
Application Closing Date
6th November, 2023.
How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.
Note: This opening is for candidates that stay within Lekki to Ajah, Lakowe to Ajah, Langbasa -Badore to Ajah.
13.) Administrative / Front Desk Officer at Luxury Villas Group
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- Greet guests and provide them with superb customer service.
- Prepare outgoing letters (envelopes and packages)
- Operate office equipment such as photocopiers, printers, etc.
- Record meeting minutes and dictations
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
- Respond to incoming phone calls take messages and redirect calls to the appropriate offices/department
- Organize and maintain files and records; update when necessary.
- Create and maintain updated documents and spreadsheets
- Oversee sorting and distribution of incoming letters and packages.
- Perform inventory of office supplies and order what is needed
- Supervise cleaner and general cleanliness of the office.
Requirements
- Candidates should possess a Bachelor’s Degree qualification with 2 – 3 years work experience.
Salary
N80,000 – N100,000 / month.
Application Closing Date
6th November, 2023.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
14.) Customer Care Representative at Ringo Telecommunications Limited
Location: Isolo, Lagos
Employment Type: Full-time Customer care job vacancy
Job Description
- Listen to customers’ concerns, issues and questions
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions.
Skills and Qualifications
- Candidates should possess an additional qualification on SSCE.
- Personable and attentive
- Strong interpersonal skills
- Strong verbal communicator
- Familiar with the software used to connect with customers and gather their information
- Knowledge of applicable products and markets.
- Male candidate preferred for gender balance.
- Candidates most reside around Isolo and its environs.
Application Closing Date
15th November, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and Location as the subject of the mail.
15.) Receptionist / Administrator at West Africa Vocational Education (WAVE)
Location: Lagos
Employment Type: Full-time
Job Description
- We are hiring for a Receptionist / Administrator role someone who plays a vital role in maintaining an organized and efficient office environment. this role involves managing reception duties and providing administrative support to ensure smooth day to day operations.
Experience
- Proven experience in a similar receptionist or administrative role is preferred
- Familiarity with office equipment, such as printers and copiers
Skills:
- Excellent communication and interpersonal skills
- Strong written and verbal communication skills
- Proficiency in using office software ( e.g, Microsoft office suite)
- Strong organizational and multitasking skills
- Attention to detail and accuracy
- Professional appearance and demeanour.
Application Closing Date
Not Specified.Customer care job vacancy
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
