Customer Service Lead at Mone Solar Limited

Mone Solar Limited is one of the leading renewable energy companies in Nigeria. We offer professional renewable energy services and products. We are a full-wrap EPC (Engineering, Procurement, and Construction) and IPP (Independent Power Producer).

We are recruiting to fill the position below:

Job Title: Customer Service Lead

Location: Lekki, Lagos
Employment Type: Full-time

Overview

• We seek a Customer Service Lead who will act as our clients’ primary point of contact. You will guide them through their journey with our renewable energy products and services.
• Your role involves understanding client needs, resolving inquiries, providing product knowledge, conducting training sessions, analyzing customer feedback, and fostering client retention.

Key Responsibilities
Client Engagement:

• Initiate proactive communication to understand client goals and challenges in the renewable energy domain.
• Build and maintain strong, trusting relationships with clients, acting as a trusted advisor in renewable energy solutions.

Product Expertise:

• Develop comprehensive knowledge of our renewable energy products/services to offer expert guidance.
• Conduct engaging training sessions for clients to maximize the utility of our offerings.

Customer Support:

• Address and resolve customer inquiries promptly, ensuring high satisfaction levels.
• Collaborate with internal teams to tackle complex problems and provide effective solutions.

Feedback and Improvement:

• Gather, analyze, and report on customer feedback to identify trends and improvement areas.
• Work with the product development team, advocating for client needs and contributing to product enhancements.

Retention and Growth:

• Implement strategies to ensure client loyalty and satisfaction in the renewable energy sector.
• Identify upselling opportunities, working with sales teams to broaden client engagement with our services.

Administrative Duties:

• Maintain detailed records of customer interactions and resolutions.
• Generate reports on customer engagement metrics and satisfaction levels.

Industry Awareness:

• Stay informed about renewable energy trends and product developments to provide knowledgeable recommendations.

Qualifications and Requirements

• Bachelor’s Degree in Business, Engineering, Environmental Science, or related field, or equivalent experience.
• Minimum of 5 years experience in customer service or account management, preferably in the renewable energy or tech industry.
• Exceptional communication skills, both written and verbal.
• Strong analytical, problem-solving, and empathetic skills, focusing on client needs.
• Proficiency in CRM software and modern customer support tools.
• Detail-oriented with outstanding organizational skills.
• Proactive, team-oriented approach.
• Experience in customer service and advanced troubleshooting skills.
• Proficiency in English and multi-tasking abilities.

Application Closing Date
30th November, 2023.

How to Apply
Interested and qualified candidates should send their CV / Cover Letter to: [email protected] using “Customer Service Lead Application” as the subject of the mail.