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Customer Service Lead at Mone Solar Limited

  • Full Time
  • Lagos

Mone Solar Limited


Mone Solar Limited is one of the leading renewable energy companies in Nigeria. We offer professional renewable energy services and products. We are a full-wrap EPC (Engineering, Procurement, and Construction) and IPP (Independent Power Producer).

We are recruiting to fill the position below:

Job Title: Customer Service Lead


Location:?Lekki, Lagos
Employment Type: Full-time


  • We seek a Customer Service Lead who will act as our clients’ primary point of contact. You will guide them through their journey with our renewable energy products and services.
  • Your role involves understanding client needs, resolving inquiries, providing product knowledge, conducting training sessions, analyzing customer feedback, and fostering client retention.

Key Responsibilities
Client Engagement:

  • Initiate proactive communication to understand client goals and challenges in the renewable energy domain.
  • Build and maintain strong, trusting relationships with clients, acting as a trusted advisor in renewable energy solutions.

Product Expertise:

  • Develop comprehensive knowledge of our renewable energy products/services to offer expert guidance.
  • Conduct engaging training sessions for clients to maximize the utility of our offerings.

Customer Support:

  • Address and resolve customer inquiries promptly, ensuring high satisfaction levels.
  • Collaborate with internal teams to tackle complex problems and provide effective solutions.

Feedback and Improvement:

  • Gather, analyze, and report on customer feedback to identify trends and improvement areas.
  • Work with the product development team, advocating for client needs and contributing to product enhancements.

Retention and Growth:

  • Implement strategies to ensure client loyalty and satisfaction in the renewable energy sector.
  • Identify upselling opportunities, working with sales teams to broaden client engagement with our services.

Administrative Duties:

  • Maintain detailed records of customer interactions and resolutions.
  • Generate reports on customer engagement metrics and satisfaction levels.

Industry Awareness:

  • Stay informed about renewable energy trends and product developments to provide knowledgeable recommendations.

Qualifications and Requirements

  • Bachelor’s Degree in Business, Engineering, Environmental Science, or related field, or equivalent experience.
  • Minimum of 5 years experience in customer service or account management, preferably in the renewable energy or tech industry.
  • Exceptional communication skills, both written and verbal.
  • Strong analytical, problem-solving, and empathetic skills, focusing on client needs.
  • Proficiency in CRM software and modern customer support tools.
  • Detail-oriented with outstanding organizational skills.
  • Proactive, team-oriented approach.
  • Experience in customer service and advanced troubleshooting skills.
  • Proficiency in English and multi-tasking abilities.

Application Closing Date
30th November, 2023.

How to Apply
Interested and qualified candidates should send their CV / Cover Letter to:? “Customer Service Lead Application” as the subject of the mail.

To apply for this job please visit


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