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Fundloss Team Lead at Palmpay Limited

Business Development Executive at PalmPay Limited
  • Full Time
  • Lagos

Palmpay Limited


Fundloss Team Lead at Palmpay Limited

Job Title: Fundloss Team Lead at Palmpay Limited

Job Description

  • We are seeking a highly skilled and motivated Fund Loss Team Lead to join our company. As the Fund Loss Team Lead, you will be responsible for overseeing and managing a team of professionals focused on mitigating fund losses, minimizing financial risks, and ensuring compliance within the organization.
  • This role requires a deep understanding of financial processes, analytical acumen, leadership capabilities, and a passion for driving results.


  • Develop and maintain business relations with Reconciliation and Chargeback team at NIBBS, Unified Payments, Interswitch and Palmpay’s settlement banks.
  • Daily review and reconciliation of accounts for exceptions and subsequent escalations to switch and other vendors or third parties for resolution.
  • Daily follow up with all stakeholders (Switches, Banks and Processors) to ensure all pending/ outstanding issues are resolved.
  • Manage the refunds process end-to-end and ensure all recoveries are received and completed in a timely manner
  • Manage the daily workflow of the team to ensure fund loss are recovered in an effective and efficient manner.
  • Monitor performance of team members against KPIs, including identifying opportunities for improvement and mentoring and coaching team members.
  • Resolution of Customer issues
  • Review and respond to mail inquiries

Qualification and Requirements

  • Bachelor’s Degree in Finance, Business, Economics, or related field.
  • Minimum of 6 years of experience.
  • Previous experience in Reconciliation, Settlement, Chargeback, risk management, fraud prevention.
  • Proven leadership experience, with a track record of effectively managing and developing teams.
  • Strong analytical skills and the ability to interpret complex financial data to identify trends and anomalies.
  • In-depth knowledge of fund management, financial processes, and regulatory compliance within the fintech industry.
  • Proficiency in data analytics tools and techniques for fraud detection and risk assessment.
  • Excellent communication and interpersonal skills, with the ability to collaborate and influence across different organizational levels.
  • Detail-oriented with strong organizational and project management capabilities.
  • Problem-solving mindset and the ability to think creatively to develop innovative fund loss prevention strategies.

Application Closing Date
23rd October, 2023.

To apply for this job please visit


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