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PalmPay Limited Job Vacancy (9 Positions)

Business Development Executive at PalmPay Limited
  • Full Time
  • Lagos

PalmPay Limited

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PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the following positions below:

1.)?Credit Operations Manager

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PalmPay is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Credit Operations Manager

Location:?Ikeja, Lagos
Job type: Full-time

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Job Description

  • We are seeking a skilled and organized Credit Operations Manager to join our fintech company in Nigeria.
  • As a Credit Operations Manager, you will be responsible for overseeing the operational aspects of the credit lifecycle, ensuring efficient and accurate processing of loan applications, managing documentation, and collaborating with cross-functional teams to optimize lending processes.

Key Responsibilities
Loan Application Processing:

  • Lead and manage the end-to-end loan application process, ensuring timely and accurate processing of applications from submission to approval or decline.
  • Review application documentation, verify data accuracy, and liaise with underwriting teams to facilitate informed lending decisions.

Documentation Management:

  • Ensure all required loan documentation is collected, validated, and maintained in compliance with regulatory standards and company policies.
  • Implement and enforce document retention policies to support effective record-keeping.

Process Optimization:

  • Continuously assess credit operations workflows and procedures to identify areas for improvement and implement streamlined processes.
  • Collaborate with technology teams to automate and digitize manual processes, enhancing operational efficiency.

Quality Control and Compliance:

  • Implement quality control measures to ensure accurate and consistent processing of loan applications and documentation.
  • Ensure compliance with lending regulations, data privacy laws, and internal policies throughout the credit operations process.

Team Management and Training:

  • Manage a team of credit operations professionals, providing training, performance feedback, and guidance to ensure high-quality output.
  • Foster a collaborative and productive team environment.

Vendor Management:

  • Collaborate with external vendors and partners involved in credit operations, such as credit bureaus and document verification services, to maintain strong working relationships.

Reporting and Analysis:

  • Generate regular and ad hoc reports on credit operations performance, including application processing times, document accuracy, and other relevant KPIs.
  • Analyze data to identify trends, bottlenecks, and areas for improvement.

Qualifications and Experience

  • Bachelor’s Degree in Business Administration, Finance, or a related field; a Master’s degree is a plus.
  • A minimum of 4 years of experience in credit operations management within the fintech, banking, or financial services sector.
  • Strong understanding of lending processes, documentation requirements, and credit risk management.
  • Proficiency in using loan management software, data analysis tools, and Microsoft Office applications.
  • Familiarity with Tanzanian lending regulations, data protection laws, and industry best practices.
  • Excellent organizational and project management skills to effectively manage multiple tasks and priorities.
  • Strong communication skills to interact with team members, stakeholders, and external partners.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note:?If you are detail-oriented, have a knack for process optimization, and are passionate about enhancing credit operations to support responsible lending practices, we invite you to apply for this important role.

2.)?Mandarin Speaking Administrative Officer

Location:?Ikeja, Lagos
Job type: Full-time
Category: Administrative

Job Description

  • Provide Chinese/mandarin translation services between expats.
  • Serves as the primary point of administrative contact and liaison with individuals, and institutions on operational matters concerning the Office.
  • Receive and sort external mails/Delivery/Courier daily
  • Organizes meetings, and other special events as appropriate.
  • Ensure adherence of safety procedures via the reception desk (monitor logbook)
  • Keep updated records of offices expenses and costs.
  • Create a budget for and procurement of front office supplies.
  • Provide adequate support in ensuring the procurement and dispatch of uniforms is done efficiently
  • Ensure service providers for janitorial service, logistics and security services work in line with contract terms.
  • Update calendars and schedule meetings.
  • Provide basic and accurate information in-person and via phone/mail.
  • Vendor management
  • Logistics co-ordination for and from the Support Office

Job Requirements

  • B.Sc in Business Administration or related fields
  • Must have 2 to 3 years admin experience.
  • Good organization, time management and scheduling skills
  • Basic bookkeeping experience, especially in accounts payable/receivable
  • Experiencing using office management software, including word processing software and spreadsheets
  • Typing speed of at least 60 words per minute with few errors
  • Strong problem-solving abilities and excellent communication skills
  • Ability to multitask
  • Interpersonal relationship and Organizational skills
  • Dependability and integrity.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

3.)?Human Resources Business Partner

Location:?Ikeja GRA, Lagos
Job type: Full-time

Job Description

  • We are looking to recruit an experienced Human Resources Business Partner who is an employee champion and culture builder.
  • The ideal candidate would be responsible for supporting specific functions within the organization, working closely with the management and advice on people-related issues such as talent management, employee relations, rewards and benefits, diversity and inclusion as well as organization development and training.
  • The selected candidate will collaboratively work with senior business leaders to prioritize strategic people and solutions that accelerate the achievement of business plans through all human resources functions in accordance with labor laws.

Duties and Responsibilities

  • Provide HR support, through partnership and coaching to all levels of the organization.
  • Analyse trends and metrics in partnership with the HR team to develop solutions, programs, laws and policies.
  • Work with senior business leaders to develop contract terms for new hires, promotions and transfers.
  • Be up-to-date on employment laws and regulations as well as other legal requirements regarding people management, to help leaders ensure compliance.
  • Implement HRM interventions on employee wellness, diversity and inclusion and talent management.
  • Identify training needs for business units and individual executive coaching needs.
  • Provide rigorous data analysis and reporting solutions on business needs.
  • Partner closely with regional partners on global strategy and execution.

Person Specification

  • Minimum of Bachelor’s Degree in Human resources or Business-related fields.
  • Minimum of Four (4) years of HR experience with at least two (2) years of experience as an HR Generalist.
  • An HR professional certification is highly preferred.
  • Previous experience in coaching employees and management through complex issues.
  • Ability to set up and track relevant metrics and KPIs and use them to drive business results.
  • Proven experience using the HRIS and other HR technologies which includes but is not limited to business intelligence, data visualisation programs, or online communication tools to create and implement HR strategy, apply HR Management practices, and track spending.
  • Proficiency with the Microsoft Office Suite is a common requirement.
  • Working knowledge of relevant Labour Laws.
  • Payroll Management using Microsoft Excel is a must and ability to manage employee offsite.
  • Must have worked in an organization with high headcount and managed employees from different locations across the country.

Other Skills:

  • Excellent mentoring and relationship-building skills.
  • Superb problem-solving, communication and presentation skills.
  • Leadership, analytical and goal-oriented skills.
  • Working knowledge of every section of the HR department.
  • Good grasp of HRM techniques and excellent people management skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

4.)?Senior Settlement Product Manager

Location:?Ikeja, Lagos
Job type: Full time

Job Description

  • Our dynamic organization is looking for a?Senior Settlement Product Manager?who will?oversee seamless financial transaction settlements, coordinate with banks and regulators, optimize processes, and ensure compliance with local regulations, enhancing customer experience and operational efficiency.

Requirements

  • Experience:?5-10?years
  • Excellent written and oral communication skills are required since the Product Manager has to communicate with team members, other departments, upper management and consumers of the company?s products
  • Expertise in the?settlement?product including specific technical or industry knowledge (Airtime, Data, Electricity, Betting, Bank, ISW?etc)?and be familiar with Biller/Finance business man
  • Responsible for working with the team to conduct market research, competitive analysis, and user demand gathering to develop a planning and development plan for Settlement Products. They work closely with the technical team to ensure that the product is delivered on time and that the functionality and performance of the product meet user needs.
  • Develop payment and settlement strategies, including transaction rates, settlement cycles, settlement methods, and more. work with financial institutions, payment gateways, and partners to ensure the payment and settlement process is secure, efficient, and compliant.
  • Responsible for training and supporting users to ensure that they are properly using and understanding the functionality of the product. They communicate with customers, solve problems and provide solutions
  • Ability to maintain a keen attention to detail, multitask and work well under pressure
  • Natural tendency to be curious, positive and?patient
  • Be communicative.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

5.) Risk Control Manager (Merchant Credit)

Location: Lagos

Location:?Ikeja, Lagos
Employment Type: Full-time

Responsibilities

  • Develop and implement comprehensive risk management strategies and processes for merchant credit to ensure the effective control of risks throughout the credit issuance process.
  • Create and maintain risk assessment models for merchant credit, including in-depth credit evaluations and assessments of repayment capacity for merchants.
  • Establish and oversee standards for reviewing merchant credit applications, guiding the risk assessment and decision-making during the approval process.
  • Continuously monitor and analyze the asset quality of merchant credit, proactively identifying and addressing credit delinquencies and defaults.
  • Design and implement a robust risk monitoring system for merchant credit, generating regular risk reports and effectively communicating the risk status to management.
  • Collaborate cross-functionally with multinational teams to ensure compliance with relevant regulations and internal risk management guidelines.
  • Periodically evaluate the effectiveness of risk management strategies for merchant loans, making necessary adjustments and optimizations in response to market changes and regulatory requirements.

Requirements

  • Bachelor’s Degree or higher in Finance, Risk Management, Statistics, or a related field (preferred).
  • Over 5 years of professional experience in risk management and credit review, with a strong understanding of merchant credit products and industry dynamics.
  • Familiarity with relevant financial market regulations and a strong sense of risk awareness and compliance.
  • Proficiency in data analysis and processing, including the use of risk assessment tools and models.
  • Exceptional communication and teamwork skills, enabling effective collaboration with individuals from various departments and at all organizational levels.
  • Strong problem-solving abilities and adaptability, capable of effectively handling emergencies and risk events even under pressure.

Application Closing Date
18th November, 2023.

How to Apply
Interested and qualified candidates should send their CV to:?julius.olaoluwa@palmpay-inc.com?using the Job Title as the subject of the mail.

6.)?Risk Control Manager (Merchant Loan)

Location: Lagos

Job type: Full-time

Responsibilities

  • Develop and implement comprehensive risk management strategies and processes for merchant loans to ensure the effective control of risks throughout the loan issuance process.
  • Create and maintain risk assessment models for merchant loans, including in-depth credit evaluations and assessments of repayment capacity for merchants.
  • Establish and oversee standards for reviewing merchant loan applications, guiding the risk assessment and decision-making during the approval process.
  • Continuously monitor and analyze the asset quality of merchant loans, proactively identifying and addressing loan delinquencies and defaults.
  • Design and implement a robust risk monitoring system for merchant loans, generating regular risk reports and effectively communicating the risk status to management.
  • Collaborate cross-functionally with multinational teams to ensure compliance with relevant regulations and internal risk management guidelines.
  • Periodically evaluate the effectiveness of risk management strategies for merchant loans, making necessary adjustments and optimizations in response to market changes and regulatory requirements.

Requirements

  • Bachelor’s Degree or higher in Finance, Risk Management, Statistics, or a related field (preferred).
  • Over 5 years of professional experience in risk management and loan review, with a strong understanding of merchant loan products and industry dynamics.
  • Familiarity with relevant financial market regulations and a strong sense of risk awareness and compliance.
  • Proficiency in data analysis and processing, including the use of risk assessment tools and models.
  • Exceptional communication and teamwork skills, enabling effective collaboration with individuals from various departments and at all organizational levels.
  • Strong problem-solving abilities and adaptability, capable of effectively handling emergencies and risk events even under pressure.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

7.)?Cross Border Sales Manager

Location: Lagos

Job type: Full-time

Job Summary

  • As the Cross Border Sales Manager, you are responsible for driving the growth of business via new account and management both locally and internationally.
  • You will identify viable accounts required to increase our customer-base as well retention

Responsibilities

  • Account opening and management
  • On-boarding new accounts for all local and foreign importers or business merchants.
  • Prepare and present proposals, quotes and recommend services based on customer needs.
  • Building relationships and settle down business with potential customers.
  • Regularly update customers on the full range of our services so s to optimize profit
  • Work with all relevant teams to ensure customers? complaints are resolved promptly

Requirements

  • Bachelor’s Degree or above
  • 5+ years? experience in cross border industry with bank background is strongly preferred.
  • Deep understanding of government regulation and potential customer risk.
  • Outstanding problem solving and leadership skills, self-determined to achieve company?s objective.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

8.)??Senior Fundloss Specialist

Location: Lagos

Employment Type: Full-time

Responsibilities

  • Daily reconciliation of accounts for exceptions and subsequent escalations to switch and other vendors or third parties for resolution
  • Daily review of the reconciled settlement report and engaging stakeholders on the outstanding items ? Re-validate unsettled transaction position with reconciliation team for closure.
  • Following up with banks and switches on unsettled/ wrongly settled transactions.
  • Develop and maintain business relations with Reconciliation and Chargeback team at NIBBS, Unified Payments, Interswitch and Palmpay?s settlement banks.
  • Liaise with relevant unit, transaction owners and processors with a view to resolve open and work in progress claims.
  • Review and respond to mail inquiries.

Requirements and Qualifications

  • A Bachelor’s Degree in Finance, Accounting, or a related field is preferred.
  • 3-5 years of experience in a related role.
  • Ability to re-validate unsettled transaction positions and work with the reconciliation team to ensure closure.
  • Thoroughly review and respond to mail inquiries related to fund loss issues.
  • Ability to adapt to changing industry regulations and technologies affecting fund reconciliation.
  • High level of integrity when handling financial data and transactions.

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should send their CV to:?nancieokorji@gmail.com?using the Job Title as the subject of the mail.

9.)?Direct Sales Business Developer

Location: Lagos

Location:?Ikeja, Lagos
Employment Type: Full-time

Job Summary

  • As a Business Developer specializing in Point of Sale (POS) sales, your primary responsibility will be identifying and engaging with key/high-end agents to promote and sell POS solutions.
  • Your role will involve building strong relationships with potential agents, understanding their business needs, and demonstrating how our POS terminal can enhance their operations and drive revenue growth.

Key Responsibilities

  • Identify key/high-end agents and target markets for POS sales, utilizing various sources such as industry events and referrals etc.
  • Initiate contact with potential clients, establish rapport, and schedule meetings or product demonstrations to showcase the benefits of our POS system.
  • Present our POS solution compellingly and tailored, highlighting its features, functionality, and potential.
  • Collaborate with internal teams, such as product development and customer support, to address client inquiries, provide technical expertise, and ensure smooth operations of the POS terminal.
  • Retrieve the POS terminal after one month of target assessment if agents are not meeting set targets.
  • Familiarization with other competitors’ pricing and providing market trend feedback.

Qualifications

  • SSCE, OND, HND & others
  • Proven track record of successful business development and sales in the payment solutions industry.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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