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Receptionist / Front Desk Officer at KELRICH Hotel

  • Full Time
  • Borno



Receptionist / Front Desk Officer at KELRICH Hotel

?Receptionist / Front Desk Officer at KELRICH Hotel

Industry: Hospitality

Overall Description of Duties

  • The hotel receptionist serves as the first point of contact for all guests at our organization. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable.
  • Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk.
  • The hotel receptionist must be trustworthy and able to work well with little direct supervision.
  • The satisfaction and comfort of each guest is our top priority, and the hotel receptionist?s attitude and behavior should reflect that at all times.

Key Responsibilities

  • Welcoming guests and checking their details against their bookings
  • Allocating guests their rooms and providing keys
  • Answering phones from prospective customers and guests, taking messages and delivering them
  • Completing administrative tasks such as filing and photocopying
  • Responding to requests for help and information
  • Providing concierge services, such as arranging travel and providing information about local amenities and attractions.
  • Preparing room bills and ensuring prompt payments
  • Checking guests out, taking payments and returning deposits.
  • Any other task assigned. To be Qulified for Receptionist / Front Desk Officer at KELRICH Hotel

Requirements and Skills

  • Bachelor’s Degree in Hospitality Management or suitable equivalent
  • 2+ years experience working in a hotel receptionist or guest services role
  • Proficient in Microsoft Office Suite and other necessary computer programs
  • Solid written and verbal communication skills
  • Fluency in English
  • Ability to maintain a positive, friendly attitude even under high pressure
  • Excellent organizational and multitasking skills
  • Professional attitude and appearance
  • Strong IT skills and knowledge of booking systems and software
  • Excellent administration and organizational skills
  • Excellent organizational and time management skills.

Application Closing Date
20th October, 2023.

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