Customer Relationship Manager at Dangote Group

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager

Location: Lagos, Nigeria
Job type: Full-time

Description

• Responsible for executing the Group Strategy as it relates to Commercial Sales and Marketing,  Route-to-Market development etc for the new businesses within the Group.
• Responsible for initiating, maintaining and growing Top-Tier client relationship within the New Business on behalf of the Group.

Responsibilities

• Design and implement market entry strategy into new business markets.
• Develop and manage account plans for top tier new business customers that clearly articulates a 3-year growth profile as well as the required action plan for achieving them
• Build and maintain long term strategic relationships with assigned distributors and top tier customers to realize maximum value for Dangote Industries Limited
• Understand the issues and challenges that could impede growth in the new businesses, propose innovative solutions, and seek approval from the management team, Dangote Industries Limited
• Conduct periodic client/customer satisfaction surveys and reviews to ensure clients are satisfied with the new business products/services
• Perform Customer Journey Mapping for top tier customers across all channels to identify customer experience improvement opportunities with a view to driving customer satisfaction
• Plan and deliver CRM strategies across the Group, follow up on new business opportunities and communicate new product developments to prospective clients
• Work collaboratively with other units to acquire and manage all strategic customer data using a robust CRM platform/tool
• Conduct assessment of overall new business performance against set objectives and identify areas of improvement
• Provide feedback on customers’ concerns to Sales Teams/Representatives in relevant locations, escalate where applicable and follow up to ensure prompt resolution and customer satisfaction
• Develop and present periodic reports on all top tier customer relationship management activities to Management

Application Closing Date
Not Specified.