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Customer Success Associate at Carbon Nigeria

  • Full Time
  • Lagos

Carbon Nigeria


Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers? lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years. Carbon has operations in Ghana, Kenya, and Nigeria, supported by a talented team spread between Lagos, Nairobi, London, Argentina, and Palo Alto so we operate with a remote-first mindset.

We are recruiting to fill the position below:

Job Title: Customer Success Associate


Employment Type: Full Time
Department: Customer Success

About the Role

  • As a Customer Success Agent, you will play a vital role in providing excellent customer service to our customers.
  • You will be responsible for communicating with customers through various channels, such as phone, email, and chat, and resolving customer issues in a timely and efficient manner.


  • Deliver prompt and effective customer service through various communication channels using our support tool [Zoho].
  • Listen actively to customers and ask relevant follow-up questions to understand their needs.
  • Resolve customer issues in a timely and effective manner.
  • Provide helpful solutions to customers to exceed their expectations.
  • Document customer interactions and feedback accurately.
  • Collaborate with other teams to escalate and resolve complex customer issues.
  • Utilize data and metrics to improve processes and decision-making.


  • Passion for providing exceptional customer service
  • Strong communication skills, both written and verbal
  • Ability to multitask and prioritize tasks effectively
  • Excellent problem-solving skills
  • Attention to detail and accuracy in documentation
  • Familiarity with using customer service software and tools is a plus
  • Ability to work in a fast-paced and dynamic environment
  • No prior experience is required, but some background in customer service or related fields is a plus.

Recruitment process:

  • Call with People team
  • Case Study (Assessment)
  • Interview.


  • A great and upbeat work environment populated by a multinational team.
  • Potential to work in different geographies.
  • Health Insurance.
  • Life Insurance
  • Career development & Growth.
  • Offer a remote working option.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit


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