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1. E-commerce Customer Service Specialist: Engage on Facebook & Grow with Vitalvida in Lagos
Join the Vitalvida team in Lagos as an E-commerce Customer Service Specialist and be at the forefront of delivering exceptional customer experiences on Facebook. If you’re passionate about e-commerce, have a knack for engaging with customers online, and are looking for a remote opportunity with rapid career progression, this role is for you.
Role Overview: As our E-commerce Customer Service Specialist, you’ll be the voice of Vitalvida on Facebook. From responding to comments and messages to promoting our latest products, you’ll ensure our customers have a seamless and positive online shopping journey.
- Facebook Engagement: Proactively interact with our Facebook audience, addressing comments, messages, and inquiries promptly and professionally.
- Product Expertise: Offer detailed information about our products, services, and ongoing promotions to our Facebook community.
- Order Assistance: Support customers with order-related questions, from tracking shipments to handling returns.
- Issue Management: Address and resolve customer concerns and feedback with empathy and professionalism.
- Brand Representation: Uphold our brand’s reputation and voice during all Facebook interactions.
- Collaboration: Work closely with our customer service team to ensure consistent and top-notch service across all platforms.
- Prior experience in an e-commerce customer service role, especially managing Facebook interactions.
- Exceptional written communication skills in English.
- A customer-first mindset with a genuine desire to assist and delight.
- Strong attention to detail and the ability to work both independently and as part of a remote team.
- A positive and adaptive attitude.
Why Join Vitalvida?
- Competitive salary with performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for personal and professional growth.
- A collaborative remote work culture.
- Access to training and resources to refine your customer service prowess.
- The chance to make a significant impact through meaningful Facebook engagements.
If you’re ready to be a pivotal part of our e-commerce journey and make a difference every day,
2. Facebook Ads Expert – Hiring Urgently
As a Facebook Ads Expert at Vitalvida, you will be at the forefront of our digital marketing efforts, crafting and optimizing Facebook ad campaigns that drive results. You will have the opportunity to apply your expertise to reach and engage our target audience effectively. This position may be remote or in-office, depending on your location and preference.
- Strategy Development: Create and implement comprehensive Facebook advertising strategies that align with our marketing goals and target audience.
- Campaign Management: Manage, optimize, and monitor Facebook ad campaigns to maximize ROI and performance.
- Ad Creatives: Collaborate with the creative team to develop compelling ad creatives and copy that resonate with our audience.
- Audience Targeting: Utilize audience insights and segmentation to reach the right demographics and interests.
- Budget Management: Efficiently allocate and manage advertising budgets to achieve cost-effective results.
- A/B Testing: Conduct A/B tests to refine ad performance and drive continuous improvement.
- Performance Reporting: Provide regular reports on campaign performance, key metrics, and recommendations for improvement.
- Stay Updated: Keep up-to-date with Facebook advertising trends, tools, and best practices to ensure our campaigns remain competitive.
- Cross-Channel Collaboration: Coordinate with other marketing teams to ensure a consistent and effective overall strategy.
- Compliance: Ensure compliance with Facebook’s advertising policies and guidelines.
- Seasoned Expertise: Proven track record of successfully managing and optimizing Facebook ad campaigns with demonstrable results.
- Analytical Skills: Strong analytical and data-driven mindset to make informed decisions and optimizations.
- Creative Mindset: Ability to think creatively and collaborate on ad creatives and copy that resonate with the target audience.
- Audience Targeting: Proficiency in audience segmentation and targeting strategies.
- Budget Management: Experience in effectively managing advertising budgets.
- A/B Testing: Knowledge of A/B testing methodologies to refine ad performance.
- Reporting: Proficiency in reporting tools and the ability to communicate insights effectively.
- Ad Policy Compliance: Familiarity with Facebook’s advertising policies and guidelines.
- Marketing Knowledge: A solid understanding of digital marketing principles and practices.
- Competitive salary and performance-based bonuses.
- Opportunities for professional growth and development.
- Collaborative and innovative work environment.
- The chance to work with a passionate team and make a real impact.
- Access to cutting-edge tools and resources for Facebook advertising.
Please complete our application form https://forms.gle/v6boisSqQkzMJtJj6