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Latest Customer Service / Front Desk Job Vacancies in Nigeria

Social Media Specialist at SMNaija

Latest Customer Service / Front Desk Job Vacancies in Nigeria

Latest Customer Service / Front Desk Job Vacancies in Nigeria

Latest Customer Service / Front Desk Job Vacancies in Nigeria

High Achievers Customer Service / Front Desk job Opportunities – We (HA) are aware that the Customer Service Department is a core function critical to the success of many business sectors, from retail to Banking to Healthcare, and that’s why we have taken the pain to compile a list of Customer Service related jobs just for you!

1.) Front Desk Officer – Ascentech Services Limited

Location: Isolo, Lagos
Employment Type: Full-time

Responsibilities

  • Greet clients and visitors with a positive, helpful attitude.
  • Assisting clients in finding their way around the office.
  • Announcing clients as necessary.
  • Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
  • Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
  • Preparing meeting and training rooms.
  • Answering phones in a professional manner, and routing calls as necessary.
  • Assisting colleagues with administrative tasks.
  • Performing ad-hoc administrative duties.
  • Answering, forwarding, and screening phone calls.
  • Sorting and distributing mail.
  • Hiring, managing, and developing the junior administrative team.
  • Provide excellent customer service.
  • Scheduling appointments.

Requirements

  • OND / HND or Bachelor’s Degree in a related field.
  • Minimum of 1- 5 years’ experience as a receptionist in a reputable organization.
  • Consistent, professional dress, and manner.
  • Excellent written and verbal communication skills.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Good time management skills.
  • Experience with administrative and clerical procedures.
  • Able to contribute positively as part of a team, helping out with various tasks as required.

Salary
N100,000 – 150,000 monthly.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the job title as the subject of the mail. Latest Customer Service / Front Desk Job Vacancies in Nigeria

 

2.) Front Desk Officer – ICS Outsourcing Nigeria Limited

Location: Gbagada, Lagos
Employment Type: Full-time

Job Description

  • As a Front Desk Officer, you will be responsible for greeting visitors, answering and directing phone calls, receiving packages and deliveries, and performing other receptionist duties.
  • You will also ensure that the office equipment is in good working condition, and provide general administrative support.

Qualifications

  • HND / Bachelor’s Degree in any field
  • Strong Interpersonal skills and excellent customer service
  • Demonstrated ability to perform receptionist duties
  • Familiarity with Microsoft Office and other office equipment
  • Knowledge of office administration procedures
  • Excellent written and verbal communication skills
  • Ability to multi-task and work efficiently in a fast-paced environment
  • Prior work experience as a Front Desk Officer or in a similar role isrequired.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: ngrecruitmenthub@gmail.com using the Job Title as the subject of the mail.

 

3.) Front Desk Officer – Owens and Xley Consults

Location: Lagos

Employment Type: Full-time

Job Description

  • We are seeking a friendly and organized Front Desk Person to join our spa team. The ideal candidate will be the first point of contact for clients, providing exceptional customer service and ensuring smooth operations at the spa.

Duties / Responsibilities

  • Greet clients with a warm and welcoming demeanor as they arrive at the spa
  • Answer phone calls, schedule appointments, and assist clients with inquiries or requests.
  • Check-in clients for appointments and process payments using the spa’s booking system.
  • Provide information about spa services, packages, and promotions to clients.
  • Coordinate with spa therapists and staff to ensure smooth client flow and scheduling.

Skills / Requirements

  • At least 3 years previous experience in a customer service role, preferably in a spa or hospitality setting.
  • Proficiency in using computerized booking systems(e.g., Microsoft Office).
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to work well under pressure in a fast-paced environment
  • Flexibility to work evenings, weekends, and holidays as needed.

Salary
N130,000 – N150,000 / month.

Application Closing Date
5th February, 2024.

How to Apply
Interested and qualified candidates should send their CV to: edidiong@owensxley.com using “Spa Front Desk” as the description of the mail

 

4.) Front Desk / Admin Assistant – City Haus

Location: Asokoro, Abuja (FCT)

Job Description

  • Keeping the front desk tidy and presentable with all necessary materials
  • Undertake all receptionists and clerical duties at the Desk.
  • Answering questions and addressing complaints.
  • Answer all incoming calls and redirect them or keep messages.
  • Prepare outgoing mail by draft.
  • Prepare minute of meetings.
  • Keep updated records and files.
  • Take up other duties as assigned.

Requirements

  • Excellent active listening.
  • Presentation skills.
  • Competence to relating with clients and visitors at a high level.
  • People oriented and result driven.
  • Attention to details
  • Computer literate. Latest Customer Service / Front Desk Job Vacancies in Nigeria
  • Proximity to Asokoro is an added advantage.
  • You must be a female corp member in need of a primary place of assignment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should forward thier CV to: cityhausgroup@gmail.com using the Job Title as the subject of the email.

 

5.) Front Desk Officer – UAC Foods Limited

Location: Marina, Lagos

Role

  • Ability to manage guests/ staff with no escalation.
  • Actively strive to reduce guest wait time by ensuring all guests were attended to swiftly.
  • Making use of Microsoft Teams as a communication channel for interacting with staff
  • Ensure proper details of guests are entered into the system with full compliance with the Data Compliance Act of Nigeria’s ethics.
  • Forward all correspondences, such as letters, and packages to all staff members.
  • Tracking daytoday official activities at the physical office.
  • Organizing and supervising the front office and its environment.

Administrative Officer Role:

  • Error-free process raising Admin related PRs and following through to receiving PO and GRN details for the transaction.
  • Effortlessly manage the office stock levels (relating to stationery and beverages) by maintaining a self-coordinated report on Excel.
  • Following through on Admin Related Cash Advance Request and retiring same seamlessly
  • Maintain a document filing system by centralizing all Admin-related files on the cloud system.
  • Managing staff welfare such as Lunch provision.
  • Supporting the HR department during the recruitment process.
  • Provide support to the legal and investor relations team during board meetings and other highlevel events.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@uacnplc.com using the job title as the subject of the mail.

Note: Only candidates who meet the specifications will be contacted.

 

 

6.) Customer Service Executive – Majeurs Holdings Limited

Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

  • We are hiring a Customer Service Executive with excellent communication skills and a great work ethic to manage customer request and complaints ensuring they receive stress-free services/support and all their needs are met timely.
  • To be successful in this role, you should be customer-focused, detail-oriented, and efficient.
  • You should be polite, reliable, knowledgeable, and adaptable.
  • Ability to meet set targets and performance standards.
  • Clear and respectful communication.
  • Analyse customer issues and provide appropriate solutions.
  • Handles customer issues and conflicts professionally.

Responsibilities

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
  • Keep records of customer interactions, follow up on customer order and send report.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Update database and give report.
  • Work with sales team by following up appointments with customers.
  • Update customers’ records.
  • Reaching out to customers through calls and messages.
  • Escalate customers’ complaints to appropriate team.
  • Fulfilling tasks set out by supervisors.

Requirements

  • Candidates should be a graduate of Business Administration, Mass Communication, etc.
  • 5 years of experience.
  • Proximity to Surulere is an added advantage.
  • Furniture or Interior Decoration knowledge is an added advantage.

Application Closing Date
24th February, 2024.

How to Apply
Interested and qualified candidates should send their Applications to: hr@majeursholdings.com using the Job Title as the subject of the mail.

 

 

7.) Customer Service / Sales Representative – West Africa Vocational Education (WAVE)

Location: Lekki, Lagos

Position Overview

  • Our client is seeking a dedicated and customer-focused individual to join our Customer Service team.
  • As a Customer Service Personnel, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and delivering outstanding service.
  • The ideal candidate should possess excellent communication skills, empathy, and a passion for helping others.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
  • Provide accurate information about products/services, pricing, and promotions.
  • Resolve customer issues and complaints effectively, ensuring a positive resolution.
  • Keep accurate records of customer interactions, transactions, and feedback.
  • Stay informed about company products/services, policies, and industry trends.
  • Identify opportunities for process improvement and contribute to enhancing the overall customer experience.

Qualifications

  • Minimum of HND.
  • Previous experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to work well in a team and collaborate with cross-functional teams.
  • Empathy and patience in dealing with customer inquiries and concerns.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: recruitments@waveacademies.org using the position as the subject of the email.

 

 

8.) Customer Support Officer – RIF Futures

Location: Abeokuta, Ogun
Employment Type: Full-time

Responsibilities

  • Make Calls and respond to Customer inquiries via phone, emails and chat in a professional as timely Manner.
  • Follow up with leads and inquiries to nurture relationships and convert potential clients into active clients.
  • Ensure clients and customers receive excellent service at ALL times and assist Customers with Payment process.
  • Ensure Customer Retention is very crucial
  • Ensure that customer issues are handled in a timely manner
  • Ensure customer satisfaction and provide professional customer support.
  • Review customer feedback and complaints to identify areas for improvement and opportunities for growth.

Qualifications

  • Minimum Qualifications: ND / HND in any related Field

Requirements:

  • Minimum of 2 years of proven work experience.
  • Strong communication skills;
  • Minimum of 1years in Sales and Marketing
  • Excellent interpersonal and people skills
  • Ability to work independently and as part of a team in a fast-paced environment

Application Closing Date
2nd February, 2024. Latest Customer Service / Front Desk Job Vacancies in Nigeria

How to Apply
Interested and qualified candidates should send their CV and Cover letter to: riffutureshr@gmail.com using the Job Title as the subject of the email.

 

 

9.) Customer Service Executive – Elkins Marine Training International Nigeria (EMTIN)

Locations: Owerri – Imo and Ikeja – Lagos
Employment Type: Full-time

Description

  • Customer communication.
  • Using IT, organization and time management tools to find and handle cases.
  • Apply confidentiality when handling customer data and information
  • Monitor, Identify, update and report on customer cases and status.
  • Provide accurate information for customers on the use of products and services.
  • Educate customers on new products and services.
  • Document, use records and logs effectively.
  • Identify and resolve customer queries effectively and efficiently
  • Maintain quality standards.
  • Follow through on customer queries with timely responses
  • Ensuring prompt resolution and feedback.
  • Train and keep ahead of current information
  • Relay timely information.

Requirements

  • Candidates should possess relevant qualifications with 2+ years of relevant work experience.
  • Do not apply if you are entry-level unless you have the relevant skills.

Skills:

  • Excellent voice and fluent English
  • Very patience and calm
  • You need to be skilled on the computer, software and email platform.
  • Excellent Communication skills
  • Time Management
  • Fast learner
  • Problem-solving
  • Good mentality.
  • You must be modern and well educated and suited for a corporate environment.
  • You must be physically fit to apply for this role.

Please do not apply:

  • If you can not communicate professionally and respectively,
  • If you are not used to a modern setup.
  • Do not apply if you have other commitments.
  • You can not type more than 20/30 words per minute.
  • If you do not have good time management.
  • If you do not have phone manners.
  • If you find PH road too far from your location. – Travel must not be a challenge.
  • If you can not send a full email application, with an introduction on the email body, a CV and an attached photo of yourself.
  • If you are having challenges with accommodation, need urgent quick money, just trying to avoid being idle at home.
  • This role is for a professional or potential top professional. You will be assessed.

Salary
N60,000 – N150,000 monthly.

Application Closing Date
1st March, 2024.

How to Apply
Interested and qualified candidates should send their CV and their Photo to: intrecruitsnig@gmail.com using the Job Title as the subject of the email.

Note
Read this carefully. Missing out this information below makes your application void:

  • Please do not send just an attachment file only. If it is just an attachment, your application will be rejected.
  • Politely introduce yourself when you send an email application. NOT JUST AN ATTACHED FILE.
  • You will be assessed, so please prepare before you apply.
  • The role requires full attention so does not suit anyone that is distracted or has another role elsewhere.
  • This is a career opportunity for a future or current professional.
  • We are looking for the best talent to add to our workforce in an international organization. Only suitable candidates will be selected. From trainee to professional level you will be assessed.
  • We are looking for skilled personnel first.
  • Failure to do the above means you are not suitable and can not follow instructions.
  • Only apply for this role if you live within 5-30 mins distance from PH road (Owerri), or near Ikeja – Allen Avenue, for those in Lagos.
  • State the location you pick.

 

10.) Customer Success Specialist – Infinion Technologies

Location: Lagos
Employment Type: Full-time

Description

  • We are looking for a Customer Success Specialist (CSS) to drive and oversee our customer on-boarding process.
  • As the CSS you will interact with new, existing and potential customers on a regular basis by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key sales executives and the business units supporting customer success.
  • The Customer Success Specialist is responsible for devising how to best help customers and implementing customer service policies and procedures to enhance customer satisfaction.
  • This opportunity will allow you to accelerate your career growth, improve your delivery management capabilities and deepen your technical, sales and product knowledge.

Principal Accountabilities & Responsibilities

  • As a Customer Success Specialist, you are primarily customer facing responsible for the customer success.
  • The major business priority is the customers successful productive use of Microsoft 365 products and other related IT solutions.
  • You are front and center with our customers supporting their digital journey and empowering them to achieve more!

Customer Relationship Management:

  • Build and maintain strong relationships- Learn customer engagement roles and develop strong relationships with key customer stakeholders Expand customer relationships beyond the existing contract to increase business outcome.
  • Serve as the main point of contact for customer inquiries and concerns, demonstrating a proactive and customer-centric approach.
  • Establish clear client retention goals.
  • Identify customer needs and create a plan that supports positive outcomes that are specific to the customer. Capture and anticipate new customer needs and outcomes identified during the delivery of on-boarding programs and other projects. Ensure the customer is updated on new technology and ready to adopt new available features across all solution areas.

Product and Service Education:

  • Educate customers on relevant information on new features, updates, and best practices to maximise their utilisation of our solutions.
  • Assist customers with setting up and navigating programs, products and services.
  • Offer training resources and guidance to enhance customers’ understanding and proficiency.
  • Promote the value of the product while up-selling services and products with the brand image.

Data Analysis and Reporting:

  • Utilise customer interaction data to identify trends, patterns, and areas for improvement.
  • Generate regular reports on customer satisfaction and present findings to relevant stakeholders.
  • Track, escalate and plan remediation of any issues that may arise and provide feedback to the technical team as appropriate. Latest Customer Service / Front Desk Job Vacancies in Nigeria

Technical Knowledge:

  • Leverage on available resources to increase your technical knowledge to act as a technology advisory to customers. Speak about relevant technological solutions and services for specific customer scenarios and needs.
  • Review customer complaints and concerns and seek to improve the customer experience.
  • Assist in creating training courses and educational materials.
  • Process milestones for the clients and employees to work toward.
  • Promote value through customer experience.

Qualifications and Experience

  • Bachelors Degree in Business Administration, Marketing, Computer Science or any related field.
  • Minimum of 2 years experience as a customer success specialist or equivalent experience.
  • Technical knowledge of Microsoft 365 products and services is an added advantage.
  • Experience working with brand image and promoting value through customer experience.

Key Competence & Behavioural Expectations:

  • Impeccable customer services skills and the ability to foster positive business relationships.
  • Knowledge of best practices in customer service and retention.
  • Proficient in relevant software applications.
  • Strong written and verbal communication.
  • Strong aptitude for technical software products.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

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