MTN Nigeria
MTN Nigeria Job Recruitment (9 Positions)
1.) Senior Manager – Analytics Insight and Machine Learning, Marketing
Job Identification: 3095
Location: ?Ikoyi, Lagos
Job Category: MTN Level 3H
Requirement
- Candidates should possess relevant qualifications.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note
- Eligible Females and People with Disabilities are encouraged to apply.
- MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN?s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
- MTN is not liable for fraudulent publication of job offers in MTN?s name or for the fraudulent use of MTN?s name in any manner whatsoever.
2.)?Senior Specialist – ICT Product Category, Enterprise Business Unit
Job ID: 1386
Location:?Ikoyi, Lagos
MTN Level 3 Job
Division: Enterprise Business Reports to: General Manager Enterprise Marketing
Description
Participate in solution planning, definition, and high-level design; investigate architectural options; help team identify technologies and architectural decisions.
Involve in release preparation and planning to identify architecture roadmap enhancements.
Provide application functional expertise in the business process supported by the application(s).
Detail how the apps will meet company needs.
Assess system impacts of business requirements.
Together with Application Technical Architects, define software/hardware requirements and plan and deliver architecture.
Serve as process expert/coach for team-owned standard deliverables?optimize for supported clients.
Involve in release preparation and planning to identify architecture roadmap enhancements.
Architectural standards design and enforcement
Harmonise architectural solutions and resolve vertical architectural disparities and interdependencies.
Find new IoT opportunities and sell directly to customers
Help with platform design, build, and deployment
Support methodologies adoption and be specialists in cost-effective outputs.
Understanding client demands, products, and vertical markets
Maintaining essential customer relationships to increase revenue, connections, and retention.
Collaborate with customers on Business Requirements.
Share effective practises to boost productivity.
Provide extensive technical feasibility studies of IoT platform providers.
Education
First degree in IT/Engineering or comparable field
Fluent in English Experience:
6-13 years of experience, including 5-6 years of hands-on experience in IoT platform development and deployment in a CDI/DevOps context.
5+ years of product ownership and delivery
Business knowledge and product delivery expertise
Experience with cloud-native development and deployments and web services (REST, JSON, XML, SOAP, HTML5, etc.).
Worked with Oracle, MS SQL, PostgreSQL, Cassandra, and MongoDB.
Solution/outcome-based sales experience.
Enterprise IoT or communications technology knowledge
Knowledge of IoT basics and ability to develop and build E2E system solutions
Understanding IoT system vulnerabilities and how to defend IoT devices and networks against unwanted attacks
Successfully developed and deployed enterprise backend, frontend, and web applications.
Note
Disabled and eligible women are encouraged to apply.
MTN Nigeria Communications Plc (MTN) never charges applicants for job applications, CV reviews, interviews, meetings, or final processing.
MTN is not responsible for fraudulent job offers or any other exploitation of its brand.
Method of Application
Interested and qualified candidates should:
Click here to apply online
3.)?Manager – Customer Acquisition and Compliance North East.Sales and Distribution
Job ID: 2525
Location: North Central, Nigeria
Category: MTN Level 3 Reports to: General Manager Regional Operations (North-East)
Division: Sales & Distribution
Mission
To develop MTNN’s base according to strategic business goals.
To manage and monitor SIM Card Registration across all regions and enable cross-functional unit operations.
Description
Support regional channels in implementing the national sales plan and meeting regional targets and service levels.
Review market and channel demands, plan and manage SIM card procurement and distribution, and ensure business forecast compliance.
Track and manage permitted number range purchase, review acquisition and deployment plans/number consumption, and maintain nationwide availability.
Review business predictions, track SIM procurement, SIM Card stock in channels across regions, and SIM card distribution according to approved plans.
Maintain SIM Registration kit repair and switch processes, subscriber data accuracy, and database security and accessibility.
Create convincing business cases for investment in key verticals to clarify ROI and risk.
Analyse regional trade channel target trends and monitor and generate quarterly reports on sales and distribution, SIM Card stock in channel, and related trade channel activities.
Conduct competitive research to determine competitors’ acquisition and registration strategies in the region.
Find new markets, business in the region, and connect MTNN with new clients.
Effectively handle regional customer acquisition and SIM Card Registration.
Coordinate with Network Group to monitor number provisioning, SIM Registration throughout areas, SIM Card box deployment, and registration target/payment and reverse logistics of boxes frequently.
Contact the Sales Operations Unit to quickly serve regional consumers.
Provide effective route-to-market choices for all client retention tactics.
SIM Registration Device Management
Coach and train the team to grasp department goals, targets, and requirements, and routinely review their training needs.
Complete team member performance appraisals according to employee performance appraisal procedures and time schedules.
Requirements
Education:
First degree in linked field
Master’s in sales or marketing is a plus.
Fluent English.
Experience:
6-13 years of work experience, including a minimum of 3 years in a specialised field and experience supervising/managing others.
Experience with customer acquisition and NCC requirements
Relevant project management experience in a medium to large organisation.
Method of Application
Interested and qualified candidates should:
Click here to apply online
4.)?Senior Manager – Strategic Accounts.Enterprise Business
Location: Victoria Island, Lagos
ID: 3345 Job
The position reports to the General Manager of Enterprise Sales in the Enterprise Business division.
The job category is MTN Level 3H.
Mission
To manage enterprise sales for strategic clients using account development strategies that fulfil revenue, profitability, and customer satisfaction targets.
Lead a strategic group of accounts to boost wallet share.
Description
Review market and internal situations, provide professional opinion, and help design enterprise sales strategies, showing an awareness of MTNN company strategy and client needs.
Develop thorough plans to support authorised enterprise business sales strategy, organise resources, and monitor and report progress.
To boost sales, show corporate entities MTN Enterprise Business’s attractive value proposition.
Develop a healthy pipeline of qualified prospects in strategic accounts and manage the account’s decision-making process to close sales opportunities.
Responsible for the market and sales development of significant Nigerian advertisers and agencies.
Lead the discovery of new opportunities and actively pursue new MTN platform and service advertisers.
Maintain an account development plan (ADP) for each account and manage account decision-making to close sales opportunities.
Manage the horizontal virtual account team for the top 10 top 100+ corporate and government accounts to reach GM Enterprise Business Sales profitability and revenue targets.
Provide a way to document and store lessons from MTN enterprise solution sales successes and use it with horizontal sector customers.
Use CRM to support integrated channel management and knowledge management to boost account management professionalism.
Integrate quality management processes throughout all strategic account sales activities and comply with telecoms licence, sector, and competition rules.
To provide an integrated service, network and build strong relationships with internal units, relevant third parties (e.g., strategic investors, technical and financial partners, business consultants, etc.), and relevant information sources.
Capture sales data, track performance and trends, and prepare management reports and analyses.
Assess team members’ performance and complete appraisals according to employee performance appraisal procedures and schedules.
Determine virtual sales team training and development needs and manage skills enhancement programmes to meet enterprise sales targets.
Requirements
Education:
First degree in linked field
Preferably fluent in English and the local language.
MBAs, CAs, and Master’s degrees are beneficial.
Nine to seventeen years of experience, including:
Minimum 6 years of enterprise and accounts sales experience in ICT.
Manager experience of 3 years or more in a related business such telecoms, ICT, OEM, enterprise, etc.
Work experience in many cultures and countries is beneficial.
Showed success in direct transaction negotiation and management.
Successfully closed substantial ICT, connectivity, or mobile advertising budgets for brands and agencies in online or mobile advertising sales.
Business and analytical thinking
Experience presenting to executives and excellent verbal, writing, and presentation skills
Sales performance reporting expertise
Track record of meeting sales goals.
Method of Application
Interested and qualified candidates should:
Click here to apply online
5.)?Coordinator – NES Regional North.Network
Job ID: 3406
Location:?North Central, Nigeria
Reports to: NES Regional (North) Manager
Division: Networks
Job Category: MTN Level 2
Description
Govern all regional managed service vendors/Towerco across supported technologies.
Oversee CSE activities and maintain smooth operations in the region. Provide high-level support for resolving major service performance concerns.
Manage issues to prevent breakdowns and ensure QoS
Manage contractual KPIs (MTTR, PPM, Service Acceptance, Spares Utilisation Management)
Audit MSAN nodes/RDLU periodically to guarantee optimal performance.
Manage ATP and record enterprise network modifications in the database.
Analyse field, vendor, and performance reports for business insight.
Review and verify Vendor/Towerco reports weekly.
Manage all regional network expansions, service migrations, modernisation, and optimisation.
Verify vendor/Towerco proforma bills, manage regional modification requests, and alert stakeholders.
Requirements
Education:
First degree in engineering or science
Skills in math/data analysis
Three to seven years of experience, including:
Minimum 3 years of data processing, analysis, and presentation experience.
MS Power Point, Excel, Power BI, SQL, or equivalent database management application proficiency
Good stakeholder engagement, vendor management, problem management, and data analytics employing visualisations in customer and service management.
Ability to understand IP, data, and performance KPIs.
6.)?Senior Manager – Consumer Segment YWT.Marketing
ID: 3397 Job
In Ikoyi, Lagos
The position reports to the General Manager of Segments and Devices in the Marketing division of MTN Level 3H.
Mission
Create and implement marketing strategies to increase youth segment value and growth.
Responsible for defining the Youth Segment’s key proposition (product and pricing), marketing, route to market, campaign, and communication strategies to meet MTNN goals.
Description
Responsible for corporate youth revenue, acquisition, retention, and growth.
Develop strategic and tactical measures to increase MTN’s youth volume and value share.
Lead strategies to increase MTN’s segment value and volume share.
Lead the company’s youth acquisition strategy and manage execution across all areas to meet goals.
Predict market trends and guide segment product strategy, process optimisation, and cost control.
Make sure telecommunications youth behavioural and demographic profiles are updated regularly.
Collaborate with the research team to learn about Nigerian youth tastes and behaviour.
Develop and implement MTN youth promotional strategies to attract new customers, grow, and increase use.
Make MTNN youth and teen products and services stand out.
Create a client lifecycle extension plan to capitalise on youth market prospects.
Lead and collaborate with marketing departments and units to launch a product.
Synergize departmental functions through managing inter-functional relations.
Present periodic activity and performance reports to the GM, Segments, and Devices.
Any other tasks allocated by the GM, Segments, and Devices.
Identify learning and development needs and manage skills enhancement programmes for youth and teen teams to meet company goals.
Assess team members’ performance and complete appraisals according to employee performance appraisal procedures and schedules.
Requirements: Education
First degree in marketing, social science, or engineering
Preferably fluent in English and the local language.
Experience:
9-17 years of experience, with a minimum 3-year manager track record in relevant area or business.
4-6 segment management years.
4-year telecoms marketing, strategy, and implementation experience.
Experience creating and managing promotional materials.
Method of Application
Interested and qualified candidates should:
Click here to apply online
7.)?Senior Manager – EBU Sales North.Enterprise Business
ID: 3346
Abuja (FCT)
Reports to: General Manager Enterprise Sales | Division: Enterprise Business
Description
Lead the regional enterprise business unit team.
Ensure regional revenue, fixed, mobile, and ICT revenue targets are met.
The regional engine room facilitates cross-functional integration and collaboration.
Execute MTN Business strategic collaboration with S&D and CR to sell EB goods and solutions in MTN Branded stores.
Responsible for regional P&L and OPEX.
Implement go-to-market strategy and ensure direct and auxiliary sales force field coverage in the region.
Execute regional enterprise business strategies and plans for sustainable growth and development, including ?go-to-market? plans for all MTN Business goods and solutions.
Ensure regional mobile and fixed revenue and sales targets are met in line with network capacity and drive fixed revenue contribution to regional performance.
Contact enterprise marketing to assure device availability 24/7.
Regional monthly, quarterly, and annual stock forecasts across channels.
Develop best practises for daily sales operations to sell enterprise solutions to corporate and SME customers.
Manage the sales pay plan to align rewards with targets and objectives and create clear incentives and rewards for great performance.
Support enterprise solution development using systems engineering in the sales proposal.
Manage orders from start to finish, working with Customer Enablement to assign duties.
For Enterprise Business, handle CRM and integrated channel management.
Use applicable metrics and measures to regularly assess targets and take managerial action to meet or surpass them.
Use standard proposal, contract, and sales governance templates for pre-sales support.
Provide customised customer service and assistance to chosen corporate clients, with service managers joining virtual account teams under matrix account managers.
MTN Business corporate brand enhancement requires effective partnership with essential high-value enterprise customers.
Develop effective counterpart connections to offer complicated communications solutions in large corporate customer organisations (consultative-based selling).
Review team member performance and complete appraisals according to employee performance appraisal procedures and schedules.
Determine virtual sales team training and development needs and manage skills enhancement programmes to meet enterprise sales targets.
Work with HR on labour relations concerns including disciplinary hearings.
Requirements
Education:
First Degree in Economics, Business Administration, Commerce, or Social Science
Postgraduate degrees may be advantageous.
Fluent English.
Experience:
9-17 years experience with a minimum 3-year manager track record in appropriate sector/industry.
Worked in many cultures and places advantageous
Required: Sales and Marketing experience in FMCG and Services industries. Telecoms experience is a plus.
Method of Application
Interested and qualified candidates should:
Click here to apply online
8.)?Manager – Roaming Operations, MTN GlobalConnect
Job ID: 3432
In Nigeria
MTN Level 3 Job
Work Description
In all operational areas, the Roaming Business Operations Manager will lead and perform for the Roaming Hub:
The greatest roaming hub provider in Africa and the Middle East is Bayobab.
Management: advise, supervise, and coordinate with the SM, coworkers, and Bayobab stakeholders.
Build and maintain direct relationships with MTN OpCo technical and network teams.
Reporting: Regular technical operations performance reporting and MTN OpCo and Roaming Partner (?RP?) interaction.
Roaming Partners: Coordinate, manage, and onboard RPs in Business Operations.
Roaming Testing: IREG, TADIG, GRQ performance, vendor management, SIM Card Administration
Roaming VAS: Monitor and report Traffic Steering, Messaging, BRG, GLR, and VHE Solutions.
Insourcing: using inside providers like Managed Services and Finance
Using outside vendors for signalling, testing, and RVAS
Ensure end-to-end operational process documentation and comprehension.
Roaming Business Operations Managers must meet these core KPAs:
Internal and external technical and contractual representation of the Roaming Hub
Engagement: OpCos, RPs, cross-functional stakeholders, and vendors
Regular weekly, monthly, and ad-doc reporting on all allocated areas
Testing: Plan and report IR Service Opening & Testing (SOT) and external vendor issues.
RVAS: Manage and report on IR RVAS, including concerns with external vendors and OpCo. Vendors: Provide management and accountability for outsourced processes and vendor interaction.
Responsibilities
Job duties for the Roaming Business Operations Manager:
Advise the Roaming Business SM on all technical and contractual Roaming Hub issues.
Coaching, mentoring, and developing direct reports.
Provide subordinates with development, coaching, performance feedback, and appraisal.
Create, review, and distribute ongoing Business Operations reporting.
To optimise Roaming Hub technical and contractual operations, collaborate with Wholesale, Market Manager, Managed Services, Bayobab stakeholders, and external vendors.
Analyse Business Operations and RP service performance parameters and use Roaming Hub data to optimise operations.
In this role, the Roaming Business Operations Manager will offer the following output:
Roaming Business Operations Reports must be developed and reported across the chain.
Set up action plans to improve and exceed operational performance.
Personnel:
Schedule IPF (EVP) appraisals for all direct reports.
As directed, involve Roaming and Bayobab Wholesale Mobility Commercial SMs.
Regular Roaming Business Operations meetings to report performance and create Testing and RVAS action plans.
Manage Vendors:
Signalling: Work with Managed Services and the MTN Bayobab Signalling Hub to ensure Roaming Signalling Hub functioning and offer timely feedback.
Manage, plan, and report Mobileum RVAS delivery with Managed Services.
For testing, collaborate with Managed Services to oversee RVAS delivery from vendors. For OpCo involvement, update Bayobab Roaming Account Management monthly.
Qualifications
Education:
Bachelor’s in Management, Engineering, or Telecommunications
A leadership credential is prefered.
Verbal and written English competency
French and other languages: benefits
Experience:
Team leadership and growth experience: 5+ years
Experience leading international roaming operations, preferably at a hub
Experience negotiating commercial contracts, preferably IR Hub Agreements
Developed and delivered English presentations.
Presentation experience with high management and executives.
External vendor management experience
Competencies:
Excellent written, verbal, and presenting skills
Excellent analytical, investigative, problem-solving, and decision-making skills.
Proven written, verbal, and interpersonal abilities.
Excellent decision-maker influence.
Comprehensive technical and commercial knowledge of mobile roaming.
Roaming billing, network engineering, and operational expertise.
Application Closing Date
2nd October, 2023 (10:14AM).
Method of Application
Interested and qualified candidates should:
Click here to apply online
9.)?Manager – IP Technology Operations, MTN GlobalConnect
Job code: 3355
Nigeria (Hybrid)
MTN Level 3 Job
Work Description
The Manager: IP Technology Operations must meet these goals:
Manage an IP/MPLS and security network plan with a 3-to-5-year technology and OSS roadmap.
Establish an OpCos and Global Network IP address management plan.
Contribute to global product strategy and deliver IP/MPLS, Security, Peering, and wholesale product portfolio roadmaps.
Develop a go-to-market strategy to maximise Bayobab fixed infrastructure asset utilisation in collaboration with other business divisions.
Global IP/MPLS and security goods (Peering, VPN, and network security services) product life cycle management
Create High-Level and Low-Level Design planning documents.
Global and OpCo IP/MPLS networks should share QoS definitions and KPIs.
Create policies and processes for the Global IP/MPLS network, plan for growth, and size links and tunnels to meet service level targets.
Automate off-line MPLS traffic engineering using unique algorithms to optimise resource use and service survival.
Assess network capacity and cost and contribute to internal project and multinational customer business cases.
Work with Bayobab sales, business development, and other technical business divisions to construct enterprise-grade multi-country GEBU and FiberCo networks.
Proactively suggest Global and OpCo IP/MPLS and security network infrastructure enhancements for best-in-class service availability and dependability.
Help with IP/MPLS pricing and budget estimates.
Set SLAs and customer-specific reports for internal (OpCos) and external end customers.
Increase IP/MPLS infrastructure technical support for Global NOC and OpCo operations teams and escalate major issues to vendors.
Facilitate communication between the technical team and internal/external clients and give skilled engineering support.
Define and update MTN Group’s installed network and product base as a product catalogue.
Use market data and research to address future customer needs in product roadmap.
To develop a market-driven worldwide IP/MPLS, continuously identify infrastructure deficiencies.
Consider maintenance agreements, incident management, software rollout, and circuit provision when managing vendors.
Ensure IP/MPLS service installs, testing, and handover.
Guide critical platform decisions with strategic knowledge.
Role Results
Provide MTN fixed infrastructure IP/MPLS service strategy, financial planning, and reporting analysis with other Bayobab business divisions.
Manage customers, suppliers, and service quality to ensure SLAs are met and faults/incidents are addressed appropriately.
Present business cases for high-level initiatives to Management for approval, funding, and priority.
Present IP/MPLS, security, and peering architecture standards.
Manage cross-functional, collaborative IP/MPLS and security network architecture development and process optimisation teams.
Role Dependencies:
Support enterprise strategy and key business units, including Fixed and Mobility. Educational Qualifications
Minimum 4-year technical/engineering degree/diploma or equivalent.
English, French, Arabic (beneficial)
Experience:
8+ years of IP/MPLS Network Solution and Architecture design, configuration, and testing experience in international telecommunication wholesale infrastructure.
Relevant IP network experience Minimum 5 years of experience with multiservice platforms, routeing platforms, ISIS/RIP/RSVP/OSPF/BGP/BGP/ and packet-level debugging.
Competencies:
Maintaining a huge network with sophisticated technology requires excellent TCP/IP networking abilities and understanding of the international telecommunication infrastructure sector, including current developments and competition within MTN.
How to Apply
Interested and qualified candidates should:
Click here to apply online
