Customer Service / Front Desk?Job Vacancies(10 Positions)

Location:?Lagos
Employment Type: Full-time

Description?

• Customer Strategy Managers?play a critical role by acting as the client?s partner from pre-sale to event/community delivery.
• We advise, encourage, consult & guide our clients to make the most of our platform in order to achieve their own short- & long-term goals.
• We help align our client?s business objectives with our platform capabilities, achieving value with a successful & measurable strategy.

Responsibilities

• Develop strong customer relationships, build trust and transparency
• Proactively advise & inspire event organizers to implement our solution to bring the best possible experience to their attendees, exhibitors, and speakers
• Achieve an expert-level understanding of our product and its offerings
• Act as the main point of contact for our clients and all internal stakeholders: project management skills must be on point
• Develop an account strategy with your assigned organizers to ensure success, increase app usage at events and drive engagement
• Review and analyse each event against established goals using data to educate and prepare for events to follow
• Support our sales team convert business using your expert product knowledge
• Host regular calls & webinars with clients, both strategic and generic
• Remain up to date with industry knowledge
• Support our account management team by continuously identifying growth opportunities

Your Profile

• Prior experience of 2-3 years in customer success or project management
• Experience and an interest in tech & events is a “must have”
• Fluent in English and French is preferred.
• Excellent interpersonal skills Customer Service / Front Desk?Job Vacancies(10 Positions)
• Collaborative with the ability to work autonomously
• Service-oriented & empathetic toward clients
• Not afraid to set tools and workflows
• Startup mindset – ready to learn, adapt, & initiate quickly
• Passionate, proactive, and involved
• Optimistic, calm and resourceful in critical and stressful situations
• Enjoy solving problems

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location:?Opebi – Ikeja, Lagos
Employment Type: Full-time

Requirements

• Candidates should possess OND / HND / Bachelor’s Degrees with 1 – 5 years relevant work experience.

Salary
N60,000 – N90,000 Monthly.

Application Closing Date
31st December, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location:?Abuja
Employment Type: Full Time

Responsibilities

• Greeting visitors
• Managing security and telecommunications systems
• Handling queries and complaints via phone, email and general correspondence
• Transferring calls as necessary
• Taking and ensuring messages are passed to the appropriate staff member in time
• Managing meeting room availability
• Receiving, sorting, distributing and dispatching daily mail
• Preparing vouchers
• Handling transcription, printing, photocopying and faxing
• Recording and maintaining office expenses
• Handling travel arrangements
• Coordinating internal and external events
• Managing office inventory such as stationery, equipment and furniture
• Overseeing office services like cleaners and maintenance service providers
• Assisting the HR team with recruitment, onboarding and termination processes
• Maintaining safety and hygiene standards of the reception area.

Requirements

• Candidates should possess OND / HND / B.Sc Degrees with 2 – 4 years relevant work experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to:?Hpristinerecruit21@gmail.com?using the Job Title as the subject of the mail.

Location:?Ikeja, Lagos Customer Service / Front Desk?Job Vacancies(10 Positions)
Employment Type: Full-time

Responsibilities

• Manages recovery of overdue loan.
• Contacting customers daily/weekly and informing them of their overdue loans.
• Following up with customers daily/weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Reporting accurate customers feedback daily/weekly.
• Applicants can work from home after 2 weeks of good performance.

Requirements

• Candidates should possess an OND / HND / B.Sc qualification with 0 – 2 years work experience.
• Previous experience in tele-collection or Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Agile, Teachable and willing to learn.
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills.
• Persuasive, sales / marketing and analytical skills will be an added advantage.
• Must have Android Phone.

Salary
N50,000 Plus daily/weekly bonuses up to 15,000, weekly.

Application Closing Date
23rd December, 2023.

How to Apply
Interested and qualified candidates should send their CV to:?hr2tenportion@gmail.com?using the Job Title as the subject of the email.

Location:?Ondo
Employment type: Full-time

Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Qualifications

• Candidates should possess Bachelor’s Degrees with relevant work experience.
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Ondo State, Nigeria.

What we can offer you

• Culture – We put our people first and prioritize the well-being of every team member. We?ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You?ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process:

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team.

Note:?Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Location:?Port Harcourt, Rivers
Employment Type: Full-time

Who we are looking for

• We are looking for a driven, ambitious, passionate and committed Customer Experience associateto join the team as we grow and expand across Africa and beyond.
• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience.
• Fluency in English (written and spoken) is compulsory and also a ?can do? attitude and a thirst to learn and develop professional and soft skills.

Job Description & Summary

• Manage and enhance customer and partner relationships with a keen sense of brand impact.
• Own and manage client communications. Support the technical team by reviewing communications and advising on proper and professional ways to communicate both verbally and written. Be highly professional at all times with a keen eye towards brand protection and elevation.
• Act as the first line of escalation for all customer complaints
• Maintain high confidentiality and provide deep customer insights gleaned to management to aid critical decision making
• Assist in maintaining clear and open two-way channels of communication with other departments within the company.
• Conduct research to recognize and identify unmet customer needs.
• Ensure effective provision of answers to questions and inquiries from the public about COVEpropertiesand services.
• Cross-sell other products to customers
• Regularly meet with customers and be able to engage and gain the confidence of C-Suite executives.
• Be able to represent the company in seminars, webinars and conferences.
• Prepare sales contracts and assisting the technical team in engaging customers during the contract process
• Create and use Newsletters to constantly inform, engage and enlighten our customers and partners and promote products and platform services.
• Implement appropriate business models for improving customer engagement.
• Plan and provide operational strategies for getting the pulse of customers and increasing customer satisfaction
• Negotiate business deals & contracts with potential and existing clients.
• Collaborate with company executives on improving customer satisfaction.
• Assist in the company?s branding and media communication activities such as social media engagements, advertisements, marketing collaterals and web site.
• Prepare business proposals/bids and presentations
• Other duties as assigned by your line manager.

Qualifications Required

• B.Sc / M.Sc Degree in Business Administration, Economics, Marketing or other relevant fields. MBA would be an advantage. Customer Service / Front Desk?Job Vacancies(10 Positions)
• 2 – 6 years relevant work experience.
• MUST have completed NYSC
• Experience in sales and/or business development operations (REAL ESTATE Industry experience is a bonus).

Skills and Competencies:

• Business research and market intelligence.
• Outstanding customer service and conflict resolution skills.
• Good personal presentation and professionalism.
• Good organization and prioritization skills.
• Good verbal and written communication skills.
• Strong interpersonal skills.
• Attention to details.
• Proficiency in use of Microsoft Office Suite, specifically Excel and PowerPoint.

60,000 – 80,000

Application Closing Date
13th December, 2023.

Method of Application
Interested and qualified candidates should send their Resume to:?hr@covegroupng.com?using the Job Title as the subject of the mail.

Location:?Lagos
Employment Type: Full-time

The Opportunity

• We are looking for a candidate to take up the role of a Customer experience Agent in Lagos, Nigeria.
• This position would involve Delivering a superior Customer experience to our customers, Proactively identifying issues and mitigating them, and ensuring issues raised are resolved quickly.
• The position holder will also be in charge of closely collaborating with other teams, acting as the first point of contact for customers, and actively building strong relationships with customers.
• This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen.
• You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job. Customer Service / Front Desk?Job Vacancies(10 Positions)

Main Responsibilities

• Updating/creating customer specific IOP?s.
• Adhering to the standard process and customer specific IOP?s and monitor respective KPI?s.
• Be the primary point of contact for customers and act as an advocate for the customer internally.
• Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
• Identify and execute up-selling opportunities
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
• Own customer experience. Lead the team to achieve best-in-class Customer Experience.
• Proactively involve in project roll-out and actively seek out continuous improvement opportunities.

Key Requirements

• Minimum of B.Sc or Master’s Degree / MBA in Marketing, Sales or Business-related course.
• Minimum of 3 years of experience in customer service or sales.
• Experience in shipping/logistics industry will be preferred. Must be willing to learn fast.
• Proficient use (above average skill) of Microsoft office tools i.e., excel, word and power point etc.
• Fluent in English (written and oral).
• Strong interpersonal and communication skills.
• Passion for Customer Experience.
• Pro-active person with a service oriented mindset.
• Dedicated, decisive and result orientated with a can-do attitude.
• Likes to get it right the first time and can look ahead to avoid issues from happening.
• Comfortable with changes in management and capable of delivering high quality before, during and after transformation.
• Good process understanding and digital proficiency.
• Comfortable with working with multiple items at the same time whilst keeping quality in focus.
• Well organized, efficient, and effective.
• An excellent team player.
• Good moral compass and ability to work the Company?s values.

We Offer
At Maersk, you?ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics, and cars. No matter our role in the Region, our end goal is to simplify the lives of our customers through integrated logistics. This is done through seamless processes, best in class digital solutions, and great customer service. So, we offer:

• Results orientation.
• Improved commercial and leadership capabilities.
• Interaction within broader Area for best practice sharing.
• Creating network within the global organization
• Understand market and customer drivers.
• Improve understanding of how best to generate profit for Maersk.
• Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk’s leadership position and contributing to the continuous success of the Maersk Nigeria organization.

Application Closing Date
14th December, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location:?Lagos
Employment Type: Full-time

Job Description

• We are seeking a dedicated and experienced Customer Service Manager to join our team.
• The ideal candidate will be responsible for overseeing and enhancing the customer service experience, addressing customer inquiries, resolving complaints, and implementing strategies to ensure overall customer satisfaction.
• This role requires a customer-centric individual with strong leadership skills and a commitment to delivering exceptional service.

Key Responsibilities

• Lead and mentor the customer service team to deliver outstanding service and achieve performance targets.
• Ensure customers get their orders at the estimated time of delivery.
• Follow up on customers complaints and provide solutions.
• Be proactive in solving customers complaints.
• Collaborate with the restaurant and logistics team to ensure smooth operation.
• Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence.
• Address and resolve customer complaints and issues promptly and effectively.
• Investigate and analyze root causes of complaints to implement preventive measures.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Establish and maintain strong relationships with customers through effective communication channels.
• Communicate product information, promotions, and company updates to customers in a clear and engaging manner.
• Act as a liaison between customers and internal teams to ensure accurate and timely resolution of inquiries.
• Identify opportunities to improve the overall customer experience and implement strategies accordingly.
• Develop and execute initiatives to exceed customer expectations.
• Provide ongoing training and development for the customer service team to enhance skills and knowledge.
• Streamline and optimize customer service processes to improve efficiency and effectiveness.
• Develop and execute customer retention programs to build loyalty and repeat business.
• Identify and implement strategies to upsell or cross-sell products based on customer needs.

Qualifications and Skills

• Bachelor’s Degree in Business, Marketing, or a related field.
• Proven experience in a customer service management role, preferably in the food or hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Detail-oriented with a focus on delivering high-quality service.
• Familiarity with customer service software and tools.
• Ability to work in a fast-paced and dynamic environment.

Salary

• N120,000 per month.

Application Closing Date
31st December, 2023.

How to Apply
Interested and qualified candidates should send their CV to:?hrunclestansfoods@gmail.com?using the Job Title as the subject of the mail.

Location:?Abuja
Employment Type: Full-time

Responsibilities

• Customer Service Responsibilities list:
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers? needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• High School Diploma
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Salary Range
N100,000 – N150,000 / month.

Application Closing Date
29th December, 2023.

Method of Application
Interested and qualified candidates should forward their CV to:?Hpristinerecruit21@gmail.com?using the position as the subject of the email.