Vitalvida provides you with an excellent eCommerce experience as our client’s satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs.
We are recruiting to fill the position below:
Job Title: Customer Service Intern
Employment Type: Full-time
- We are currently seeking enthusiastic and self-motivated individuals to join our team as Customer Service Interns in our Yaba office, Lagos.
- As a Customer Service Intern, you will be responsible for managing a high volume of incoming and outgoing calls to promote and sell our hair care products.
- This role involves explaining product benefits, features, and history to potential customers, influencing them to make a purchase, resolving customer complaints, and ensuring a positive customer experience.
- Manage a high volume of incoming and outgoing calls to sell hair care products.
- Explain product benefits, features, and history to customers.
- Influence potential customers to make a purchase through prepared sales talks.
- Deal with and resolve customer complaints in a professional manner.
- Handle customer orders, provide solutions, and upsell other products within specified time limits.
- Maintain records of customer orders, funnel process, inventory, and proof of payment with logistics partners.
- Respond to customer inquiries via calls, email, live chat, and social media platforms.
- Meet daily metrics with speed, accuracy, and a positive attitude.
- Minimum qualification: SSCE.
- 0 – 1 year relevant work experience.
- No experience needed; training will be provided.
- Ability to counter customer objections.
- Ability to upsell and cross-sell products.
- Experience with eCommerce customer service is a plus.
- Independent, self-motivated, and organized.
- Articulate with the ability to quickly develop rapport with customers over the phone.
- Coordinate with delivery agents across various states in Nigeria for timely order fulfillment.
- Conduct follow-up calls to confirm successful delivery and customer satisfaction.
- Exceptional verbal communication skills.
- Convincing demeanor.
- Outstanding organizational skills and attention to detail.
- Self-starter attitude with a goal-driven approach.
- Proficiency in using digital communication tools and software.
- Previous experience in sales or customer service is a plus.
What We Offer
- Salary: N50,000 Monthly + Commission
- Comprehensive two-week training program with a stipend for successful completion.
- Competitive salary plus commission for every closed order.
- Career advancement opportunities for top performers.
- Supportive and collaborative working atmosphere.
Application Closing Date
How to Apply
Interested and qualified candidates should:
Click here to apply online
- If you are ready to elevate your sales career and be part of a dynamic team, please apply
- The stipend is exclusively for individuals who successfully complete the two-week training program.
- We reserve the right to discontinue candidates whose performance does not meet expectations before the completion of the training period.
- Embark on a journey with us to create exceptional customer experiences and make a mark in the digital sales world. Don’t miss out on this incredible opportunity to grow with us!