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Berylspring Limited is a Fintech company that provides quick loans to customers via an online process.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ikeja, Lagos
Employment Type: Full-time
- We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Candidates should possess a B.Sc / HND / BA with Applicants should possess at least 1 year work experience on the role.
Application Closing Date
30th November, 2023.
Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.
To apply for this job please visit gmail.com.