Customer Service Representative at Berylspring Limited

Berylspring Limited is a Fintech company that provides quick loans to customers via an online process.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.

Requirements

• Candidates should possess a B.Sc / HND / BA with Applicants should possess at least 1 year work experience on the role.

Remuneration
N60,000 Monthly.

Application Closing Date
30th November, 2023.

Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.