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Female Social Media Manager / Customer Service Representative at a reputable ICT Company – Willers Solutions Limited

Client Service Executive at Sophie Michaels Consulting
  • Full Time
  • Lagos

Willers Solutions Limited


Willers Solutions Limited -?Our client, a reputable ICT Company, is recruiting to fill the position below:

Job Title: Female Social Media Manager / Customer Service Representative

Location:?Lekki Phase?1, Lagos
Employment Type: Full-time


Job Description

  • Our client is seeking a dynamic and experienced individual to join their team as a Social Media Manager and Customer Service Representative. In this dual-role position, the candidate will play a key role in enhancing brand presence across various social media platforms while also ensuring exceptional customer service experiences.


  • Social Media Management
  • Develop and execute a comprehensive social media strategy to enhance brand visibility and engagement.
  • Create and curate engaging content for various social media channels, including but not limited to Facebook, Twitter, Instagram, and LinkedIn.
  • Monitor social media trends, track analytics, and adjust strategies accordingly to optimize performance.
  • Foster community engagement and build relationships with followers through proactive interaction.
  • Respond promptly and professionally to customer inquiries and comments across social media platforms.
  • Provide accurate information, resolve issues, and escalate complex problems to the appropriate channels.
  • Maintain a positive and helpful tone in all customer interactions to enhance brand perception.
  • Collaborate with internal teams to address customer concerns and ensure a seamless resolution process.
  • Develop visually appealing and compelling multimedia content, including graphics, videos, and other relevant materials.
  • Ensure consistency in brand messaging and tone across all social media platforms.
  • Stay updated on industry trends and incorporate fresh ideas into content creation.

Educational Background:

  • BSc / HND In any discipline from a reputable institution
  • Must be Female
  • Proven experience in social media management and customer service.
  • Familiarity with social media analytics tools and customer relationship management (CRM) systems.
  • Strong written and verbal communication skills.
  • Exceptional customer service orientation.
  • Proficiency in social media platforms and scheduling tools.
  • Creativity in content creation and an eye for design.
  • Ability to analyze data and derive actionable insights.
  • Ability to collaborate effectively with cross-functional teams.
  • Work closely with marketing, sales, and product teams to align strategies.
  • Ability to adapt to a fast-paced and dynamic work environment.
  • Stay informed about industry changes and adjust strategies accordingly.

Application Closing Date
26th November, 2023.


How to Apply
Interested and qualified candidates should send their CV to:? the Job Title as the subject of the email.

To apply for this job please visit


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