Flutterwave Job Recruitment (9 Positions)

Flutterwave Job Recruitment (9 Positions)

1.)?Senior Associate, Retail Operations

Lekki, Lagos (Hybrid)
Department: Global Operations

The Part

The Senior Associate, Retail Operations ensures smooth operations of our retail products (such as Send by Flutterwave and Tuition by Flutterwave) through leadership, prompt transaction processing, customer complaint resolution, issue identification and resolution, and stakeholder engagement.
Responsibilities

The reconciliation will encompass settlement, refund, and payout (Wallet).
Dispute Management: Processing chargeback and refund requests within the SLA and improving operational gaps.
Resolution: Will handle consumer concerns via designated channels.
Treasury will monitor and ensure wallet liquidity on all wallets.
Review of unsuccessful transactions, approval of retried transfers
Leadership: Will lead team members on concerns and address escalations.
Stakeholder Engagement: Will handle Send concerns for internal and external stakeholders.
Process and Business Required Documents documentation: The applicant will help.
Requirements
A waver needs certain skills:

Bachelor’s degree in related field
Minimum 4 years in Fintech Operations (team leadership preferred).
Proficient with Microsoft suite and account/wallet reconciliation
Know dispute management and operational regulations
Payment space knowledge, laws, methodologies, and Fintech operations experience
Open-mindedness and better probing
Known for process improvement, complaint resolution, and stakeholder engagement
Nice to have remittance experience
Cross-functional teamwork experience

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.)?Associate, Retail Operations

How to Apply
Interested and qualified candidates should:
Click here to apply online

3.) Analyst, KYC Operations

Lekki, Lagos (Hybrid)
Professional Services Department

The Part

As a KYC Operations Analyst at Flutterwave, you will undertake KYC due diligence on new and existing customers to ensure regulatory and internal policy compliance.
You collect, analyze, and verify customer data to assess risks and maintain customer relationships.
This post is appropriate for risk management and regulatory compliance-focused financial industry beginners and professionals.
The Main Duties

Customer Due Diligence (CDD): Thoroughly KYC examine new and existing clients to identify risk and regulatory compliance.
Verify customer identification, financial statements, and legal documents for accuracy and validity.
Customer Risk Assessment: Use available tools and resources to rate customers’ business activity, geographic location, and other considerations.
Policy Compliance: Follow business policies,
incorporating local and international regulations like Anti-
Anti-money laundering and CTF laws.
Alert Resolution: Address KYC system alerts and notify the KYC Operations Manager as needed.
Reporting: Keep correct KYC data.
Training: Keep up with rules and industry best practices and attend KYC training sessions to improve your abilities.
To improve KYC and customer onboarding, work with Compliance, Legal, and Customer Service.
Quality Control: Regularly review KYC files for accuracy, completeness, and consistency.
Qualifications needed

BA in Finance, Business, Economics, or related discipline (or equivalent work experience).
KYC or AML experience helps.
Perform well in a fast-paced setting.
Manage and prioritize many projects independently.
Excellent analytical and detail-oriented skills.
Excellent verbal and writing skills.
Knowledge with AML and CTF legislation and industry standards is helpful.
Professional certificates like CAMS or willingness to earn are a plus.
Personal Qualities for Success:

Honesty and ethical behavior.
Good problem-solving and decision-making.
Ability to handle sensitive data discreetly.
Being flexible and eager to learn in a hurry.
Always eager to learn.
Excellent time-management and organization.

How to Apply
Interested and qualified candidates should:
Click here to apply online

4.)?Senior Associate, AML Monitoring & Reporting

Location: Lagos
Department: Compliance

The Part

For enterprise and SMB (business and consumer) customers, the AML Monitoring and Reporting Senior Associate will investigate cases in compliance with the company’s AML and CTF regulations.
AML Monitoring and Reporting Associate oversees fraud and other suspicious activity investigations. AML Monitoring and Reporting Senior Associate will escalate potentially reportable activity to the relevant Money Laundering Reporting Officers in Flutterwave’s jurisdictions in accordance with local regulatory requirements and Flutterwave policy and procedure. This position reports to AML Monitoring and Reporting Manager.
Responsibilities

Review and investigate suspicious cases, including fraud. Review internal systems and open source research to establish if the behavior is lawful or needs escalation to a local Money Laundering Reporting Officer.
Writing case narratives that explain the decision and attaching supporting documentation according to policy and procedures.
Complete investigations promptly and accurately. Follow KPIs and SLAs.
Learn to spot questionable behaviour, including fraud.
Identify irregularities in Flutterwave product and service utilization.
Request and handle customer RFIs to give transaction context to aid investigations.
Show proficiency in procedure execution and red flags/suspicious typologies.
Communicate with and give input to first-line transaction monitoring units conducting initial alert evaluations to ensure consistent and quality Transaction Monitoring and Investigation procedures. As needed, suggest first-line transaction monitoring analyst training.
As needed, assist the AML Monitoring and reports Manager with department-wide performance reports.
Offer suggestions to improve Transaction Monitoring and Investigations efficiency and effectiveness.
Keep abreast of AML/CTF and Fraud regulations.
Find questionable activity trends and notify the AML Monitoring and Reporting Manager. Determine if action needs to be escalated to the sanctions officer or Risk.
Qualifications for Wavers

Bachelor of Financial Management or Investment Management, Business Management, Commerce, Business Innovation and Entrepreneurship, or comparable field. Advanced degree preferred.
Minimum five years of relevant experience, ideally in payments. Experience assessing and reviewing system-generated and manual AML/Fraud warnings and escalations/SAR write-ups for suspicious behavior is required.
Strong knowledge of legal, corporate governance, and regulatory environment relevant to investigating and filing suspicious activities and jurisdiction-specific Anti-Money Laundering rules.
Ability to detect and mitigate transactional data red flags for financial crime, including money laundering, terrorism financing, Counter Proliferation Financing, and Fraud.
Work efficiently and achieve goals in a fast-paced atmosphere.
Ability to solve problems and make good decisions.
French is preferable, but English is essential.
Microsoft Excel proficiency.
Ability to write and speak clearly, including case narratives.
Ability to independently organize and prioritize multiple tasks.
Professional credentials like CAMS are a plus.

Method of Application
Interested and qualified candidates should:
Click here to apply online

5.)?Manager, Enhanced Due Diligence & Investigations

Location: Lagos
Department: Compliance

The Part

For enterprise and SMB (commercial and consumer) customers, the Enhanced Due Diligence (?EDD?) Manager oversees due diligence policy execution.
The EDD Manager collects and evaluates enhanced due diligence client profiles.
The EDD Manager will review and complete customer profiles requiring enhanced due diligence in accordance with Flutterwave policy and procedure to assess and understand customers’ risk profiles to prevent money laundering, terrorist financing, proliferation financing, fraud, bribery, and corruption.
This position reports to EDD Senior Manager.
Responsibilities

Implement Flutterwave’s Know Your Customer practices, including improved due diligence evaluations for business and consumer customers.
Enforce customer due diligence and regulatory compliance norms.
Check client profiles created by EDD associates for due diligence correctness. For more study or analysis, return the application/customer profile to the EDD colleague.
Follow procedures to update consumer risk ratings.
If the customer exceeds the company’s risk appetite, advise the EDD Senior Manager. Clearly explain recommendations and their risks so the business may make an informed decision.
Manage and mentor EDD staff. Ensure associates’ work is comprehensive, accurate, and timely.
Use KPIs to evaluate performance. Facilitate team meetings and development.
Send questionable activity to the AML Monitoring and Reporting Manager.
Suggest ideas, systems, vendors, and research methods to improve EDD efficiency and customer satisfaction.
Execute procedures expertly, quality control colleagues’ work, and give team members clear and direct feedback to improve quality.
To identify customers who pose a risk to Flutterwave, such as engaging in unsupported business, read red flags and corporate policy.
Suggest tactics, systems, vendors, and research methods to improve EDD efficiency and customer experience.
Manage quality control for new recruits and quality assurance reviews for experienced employees to monitor team output, including customer documentation collecting and risk assessment.
Help employ and train competent EDD associates, including quality control evaluations on new hire work.
Keep abreast of AML/CTF regulations, including customer due diligence requirements.
Report team performance and trending in enhanced due diligence investigations to the EDD Senior Manager. Provide additional reports to the EDD Senior Manager.
Identify tendencies that may require company-wide training or customer due diligence process improvements.
Qualifications for Wavers

Bachelor of Financial Management or Investment Management, Business Management, Commerce, Business Innovation and Entrepreneurship, or comparable field. Advanced degree preferred.
Minimum six years of relevant experience, ideally in payments. Must have Know Your Customer or EDD experience.
Strong knowledge of KYC/Customer Due Diligence laws, corporate governance, and jurisdictional restrictions.
Ability to identify and mitigate financial crime red flags, including money laundering, terrorism financing, proliferation financing, and fraud in customer profiles and transactional behavior.
Customer due diligence tools for identity verification and external research
Ability to solve problems and make good decisions.
Ability to operate efficiently and meticulously in a fast-paced setting.
Microsoft Excel proficiency.
Strong leadership and time management abilities, including direct feedback and transparent performance objectives.
Ability to independently organize and prioritize multiple tasks.
Good oral and written communication skills, including clear and direct recommendations.
French is preferable, but English is essential.
Professional credentials like CAMS are a plus.

Method of Application
Interested and qualified candidates should:
Click here to apply online

6.)?Manager, Technology Strategy & Governance

Location: Lagos
Department: Compliance

The Part

Compliance Department technology strategy will be managed by the Technology Strategy and Governance Manager.
You will oversee compliance-related technology systems and prioritize technology enhancement plan. The Global Chief Compliance Officer oversees this job, which is assisted by Technology staff.
Through monitoring, screening, and case management systems, the Technology Strategy and Governance Manager ensures Compliance can do its obligations and report to top leadership and external stakeholders like regulators to meet requirements.
You will interpret Compliance stakeholder requirements and create an actionable strategy plan that considers impact and effort.
Moreover, this job should comprehend how technological advances affect customer experience.
The Main Duties

Manage compliance-related technology systems and create short- and long-term Financial Crime Compliance System strategy plans, including system upgrade and change priority.
Present the cost, impact, and expected effort of proposed technology efforts.
Monitor and report compliance system output and performance.
Provide required reporting to senior leadership.
Help with compliance reporting and data analytics (risk assessments, root cause analyses, trending analyses). Ensure dedicated support team replies are timely and accurate.
Manage compliance system periodic reviews and model validation.
Document system/decision artifacts and stakeholder approvals.
Work with Compliance, Risk, and Operations to identify system modifications and downstream consequences. Discuss material risks and issues with Compliance and Risk Management staff at regular intervals and escalate to regulatory compliance. This person will also coordinate with Product Manager to address issues and risks.
Where applicable, oversee change request testing and approve testing strategies.
Stay current on regulations and model managerial best practices.
Improve compliance technology systems’ efficiency and efficacy.
Manage translation compliance and enhancement activities into concrete requirements. Manage staff that create business requirements documents (?BRDs?) for compliance and review and approve product requirements documents (?PRDs?).
Qualifications

Bachelor’s degree in finance, business, investment management, business management, commerce, business innovation and entrepreneurship, or comparable discipline. Advanced degree preferred.
Minimum eight years of relevant experience, ideally in payments. Experience with compliance standards, including model risk management, required.
Experienced team leader and mentor.
Excellent presentation, communication, and interpersonal abilities. Ability to translate non-technical requirements into technical language and vice versa and convey to appropriate audience essential.
Ability to prioritize multiple requests using business need analysis.
Ability to solve problems and make good decisions.
Work efficiently and achieve goals in a fast-paced atmosphere.
Compliance systems such transaction monitoring, case management, and verification must be familiar.
Low-code/no-code experience. What We Offer
Our payment sector job offers great income, benefits, and a fast-paced, dynamic atmosphere.

Method of Application
Interested and qualified candidates should:
Click here to apply online

7.)?Manager, Compliance Program

Location: Lekki, Lagos
Department: Compliance

The Part

As Compliance Program Manager, you will oversee Flutterwave’s Anti-Money Laundering/Counter-Terrorist Financing, Sanctions, Data Privacy, Anti-Bribery, Corruption, and Consumer Protection compliance.
A centralized structure of global minimum standards and local criteria can help you execute Compliance Program governance across all compliance areas.
You will update all required paperwork, track and monitor enhancement activities, and establish the compliance training program.
This role reports to VP, Global Compliance Program Manager.
Responsibilities
Duties may include:

Centralize program governance, document changes, version and template control, and record retention. Determine stakeholder input needs and benefits. Compliance central repository.
Monitor and monitor compliance change management, including technological system changes.
Work with the Country Compliance Oversight Lead to surpass global minimum standards for local policies, procedures, and governing documents. Report compliance training completion.
Issue management monitoring should include compliance testing program, risk assessment, regulatory exam, and audit outcomes.
Work with Senior Managers on program initiatives and upgrades. Inform and gather stakeholders. Communicate with all Compliance leads.
Track compliance controlling document modifications, establish a uniform template and approval procedure, and include meaningful revisions into training activities.
Notify stakeholders of essential changes per compliance program guidelines.
Help prepare senior-level reports on the Program, risks, trends, and actions.
Follow compliance rules, best practices, industry standards, and trends.
Minimum Needed Must be Waver

Bachelor of Financial Management or Investment Management, Business Management, Commerce, Business Innovation and Entrepreneurship, or comparable field.
Advanced degree preferred
Minimum six years of financial services or payment compliance program management experience. Candidate should know all compliance areas, but can specialize: Money Laundering/Counter-Terrorist Financing, Sanctions, Data Privacy, Anti-Bribery and Corruption, and Consumer Protection
Proven compliance program management success.
Compliance expertise in Anti-Money Laundering/Counter-Terrorist Financing, Sanctions, Data Privacy, Anti-Bribery and Corruption, and Consumer Protection.
Management reporting experience and strong leadership. Bringing stakeholders together is key.
Strong organizational, project, and detail skills.
Strong communication and presentation abilities to influence and collaborate with stakeholders at all levels.
Ability to adapt to changing legislation in complicated regulatory contexts.
CAMS and CFE certificates are highly valued.

How to Apply
Interested and qualified candidates should:
Click here to apply online

8.)?Senior Associate, Business Systems and Process Re-engineering

Lekki, Lagos (Hybrid)
Professional Services Department

The Part

As a Senior Associate, Business Systems and Process Reengineering, you will lead Flutterwave process improvement initiatives using your years of experience.
Working with cross-functional teams and management, you will analyze company systems and processes, identify optimization opportunities, and drive innovative solution implementation.
Your work will boost efficiency, productivity, and performance, helping the company succeed.
Responsibilities
Duties may include:

Assess corporate systems, procedures, and workflows to find ways to improve efficiency.
Gather requirements, analyze business needs, and create innovative solutions that meet strategic goals with cross-functional teams.
Create and maintain detailed process maps to illustrate workflow and find improvement opportunities using analytical tools.
Coordinate with teams and stakeholders to achieve process improvement project success and acceptance.
Measure important performance metrics to detect improvements and address issues once changes are made.
Help junior analysts with analysis and process improvement projects.
Requirements
A waver needs certain skills:

A BA in Business Administration, Management Information Systems, Industrial Engineering, or comparable field is necessary. A Process Improvement master’s degree or certification is helpful.
4+ years leading and implementing process improvement projects.
Critical thinking and capacity to discover inefficiencies require strong analytical and problem-solving skills.
Continuous improvement attitude, Lean, Six Sigma, or other process improvement methods.
Strong project management skills, including planning, executing, and monitoring quality and timely improvement projects.
Strong communication and presentation skills to explain complicated ideas to technical and non-technical audiences.
Leadership skills to motivate and collaborate with cross-functional teams.
Work effectively in a fast-paced, dynamic setting.

How to Apply
Interested and qualified candidates should:
Click here to apply online

9.)?DevOps Engineer

Lekki, Lagos (Hybrid)
Engineering?DevOps & SRE

Responsible for main tasks

Creating new development tools and infrastructure.
Provide Level 2 tech support.
Planning to automate and improve development and release.
Root cause analysis for manufacturing errors
Protect systems from cyberattacks.
Finding technical issues and creating software ‘fixes’
Work with software developers and engineers to ensure development follows processes and operates as intended.
Automation visualization with scripts.
Requirements
Competency & Skill:

Linux infrastructure experience.
Excellent NodeJs, Java, and.Net knowledge
SQL, Mongo, and database experience.
Very good troubleshooting.
Spirit of team
AWS Lambda, S3, EC2, API Gateway, and Azure experience.
Work experience using tools, open-source, and cloud services
Understanding key DevOps and Agile ideas

How to Apply
Interested and qualified candidates should:
Click here to apply online