Fund Transfer Specialist at PalmPay Limited

Job Title: Fund Transfer Specialist at PalmPay Limited

Responsibilities

• Treatment of erroneous transfer, fraudulent and non-receipt of fund
• Placing a hold on funds based on an erroneous and fraudulent transfer
• Attend to all queries from clients on dispute issues and ensure they are resolved promptly
• Management of DRS process and portal.
• Engagement with other banks’ NIP and Compliance teams for resolution
• Ensure customers? complaints are properly reviewed before engaging the banks.
• Reviewing the settlement report against funds in customers? accounts,
• Follow up on the status of all transactions treated to ensure that they are all successfully processed into beneficiary?s accounts.
• Engaging NIBSS for status confirmations of claims
• Maintain a proper record of all transactions disputed.

Qualifications

• Bachelor’s Degree in Finance, Business, or a related field.
• Prior experience in fund transfer or a related financial role.
• Strong knowledge of financial regulations, including AML and KYC requirements.
• Proficiency in using financial software and systems for fund transfers.
• Excellent attention to detail and accuracy in handling financial transactions.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.

Application Closing Date
Not Specified.

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