Latest Customer Service / Front Desk Job Vacancies in Nigeria

Location: Galadimawa, Abuja (FCT)
Employment Type: Full-time

Job Description

• We are seeking a Digital Marketer / Customer Support Specialist with experience in Paid Ads to join our team. The idle candidate must be self-motivated with minimal supervision on work/activities assigned.
• As a Digital Marketer / Customer Support Specialist, you will be a crucial part of the team in ensuring our clients achieve their digital marketing objectives through the development and execution of strategies, advertising campaigns, and excellent customer service.

Responsibilities

• Develop and execute digital marketing strategies tailored to each client’s business objectives.
• Manage paid advertising campaigns, including Google Ads and social media ads, to drive targeted traffic and increase brand visibility.
• Manage and optimize social media presence, Facebook Marketplace, and implement email marketing campaigns to promote community engagement, and special promotions.
• Utilize CRM systems to manage client interactions, build lists ensuring accurate records and tracking customer interactions.
• Conduct market research and competitor analysis to identify opportunities for growth.
• Implement SEO strategies to improve online rankings and visibility.
• Act as the primary point of contact for clients, addressing inquiries and providing exceptional customer support.
• Handle inbound calls, responding to customer inquiries, resolving issues, and ensuring a positive customer experience.
• Collaborate with internal teams to ensure timely and effective resolution of customer concerns.
• Provide support during peak business hours, maintaining professionalism and a customer-centric approach.

Qualifications

• Bachelor’s Degree in Marketing, Business Administration or a related field
• Excellent communication and interpersonal skills
• Expertise in customer service, with experience using CRM tools
• Experience in digital advertising and social media management
• Analytical, problem-solving skills, and experience with data analysis of marketing campaigns
• Exceptional writing skills and experience in copywriting and content creation
• Ability to work independently, as well as in a team environment
• Bachelor’s degree or higher in Marketing, Business Administration or a related field
• Proven experience with SEO, SEM, Google Analytics, Google Adwords, and Facebook Ads
• Knowledge of design tools like Canva, Photoshop, and Illustrator.
• Experience with WordPress, HTML, and website design and development is a plus.

Salary
N150,000 / month.

Application Closing Date
13th February, 2024.

Method of Application
Interested and qualified candidates should send their CV to: talent@codelabprojects.com using the Job Title as the subject of the mail.

Location: Benin City, Edo
Employment Type: Full-time

Job Description

• As customer experience manager, you’ll oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle.
• You understand the impact you’ll create on customer experience and, therefore, the bottom line, playing one of the most vital roles in the Company.

The day-to-day role includes the following customer experience manager responsibilities:

• Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels
• Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience
• Collaborating with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives
• Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations
• Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization
• Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: Valueedgemgt@gmail.com using the Job Title as the subject of the mail.

Location: Lagos
Employment Type: Full-time

Responsibilities

• Answers phone calls courteously
• Guides guests and issues guest badges
• Handles client complaints
• Files documents
• Maintains schedules
• Plans business travel
• Refills office supplies
• Receives deliveries
• Responds to customer inquiries

Qualifications

• Interested candidates should possess an SSCE / OND qualification with 1-2 years experience.

Application Closing Date
28th February, 2024.

How to Apply
Interested and qualified candidates should submit their Resume at:
Unique Classy Courier Limited,
7, Ogunlana Drive,
Off Lawanson Road, Surulere,
Lagos State.

Location: Lagos
Employment Type: Full Time

Requirements

• Candidates should possess B.Sc Degrees in Business Administration or any related course with 2 – 3 years relevant work experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Ajah, Lagos
Employment Type: Full-time

Job Brief

• We are looking to hire a pleasant Front Desk Officer to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
• The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
• The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Keep front desk tidy and presentable with all necessary material
• Greet and welcome guests
• Answer questions and address complaints
• Manage all companys social media platforms
• Answer all incoming calls and redirect them or keep messages
• Receiveletters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs Latest Customer Service / Front Desk Job Vacancies in Nigeria
• Take up other duties as assigne

Requirements and skills

• Proven experience as front desk officer, customer service representative or relevant position
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Must be Social media savvy
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• OND / B.Sc. in relevant field with 1-2 years experience
• Must live within Ajah, Sangotedo and its environs.
• Female applicants preferable
• Age between 25 – 32

Salary
N50,000 / Monthly

Application Closing Date
12th February, 2024.

How to Apply
Interested and qualified canddiates should send their Cover Letter and CV to: careers@alitosrealestateltd.com using the Job Title as the subject of the email.

Location: Ojodu-Ikeja, Lagos
Employment Type: Full-time

Job Description

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.

Application Closing Date
28th February, 2024.

How to Apply
Interested and qualified candidates should send their CV to: hr@hotelcapitol.com.ng using the Job Title as the subject of the mail.

Location: Opebi – Ikeja, Lagos

Position Overview

• We are seeking dedicated and enthusiastic individuals to join our team as Customer Support/Marketers.
• This hybrid role requires a versatile skill set to effectively handle customer inquiries and contribute to our marketing efforts.
• The successful candidates will play a key role in ensuring a positive customer experience and promoting our brand.

Responsibilities
Customer Support:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding our products/services.
• Resolve customer issues and ensure satisfaction.
• Maintain a high level of professionalism and empathy in all interactions.

Marketing:

• Assist in the development and execution of marketing strategies.
• Conduct market research to identify trends and customer needs.
• Collaborate with the marketing team to create engaging content for various platforms.
• Support in the planning and execution of promotional events.

Communication:

• Effectively communicate product features and benefits to potential customers.
• Collaborate with the sales and marketing teams to align messaging and promotional activities.

Relationship Building:

• Build and maintain positive relationships with customers and partners.
• Gather customer feedback and provide insights to improve products/services.

Qualifications

• Education: Bachelor’s Degree in Business, Marketing, or a related field is preferred.
• 1 – 2 years relevant work experience.
• Proven experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Basic understanding of marketing principles.
• Ability to multitask and prioritize in a fast-paced environment.
• Tech-savvy with proficiency in CRM tools and Microsoft Office suite.

Benefits

• Salary: N60,000 Monthly.
• Professional development opportunities
• Friendly and collaborative work environment
• If you are passionate about delivering exceptional customer service, contributing to marketing initiatives, and being part of a dynamic team, we invite you to apply for the Customer Support / Marketer position.
• Join us in redefining the Fintech landscape!

Application Closing Date
14th February, 2024.

How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using “Customer Support / Marketer” as the subject of the mail.