MTN Nigeria
MTN Nigeria Job Recruitment (12 Positions)
1. Coordinator – Service Performance, Information Technology
Job ID: 2332
Location: Lagos, Ikoyi
MTN Level 2 Job
Reports to: Service Performance Manager, IT Division
Description
Manage production through automating, monitoring, and assessing system health, performance, and Dispute Resolution
Software and methods that manage platform infrastructure and applications
Improve our software suite’s stability, quality, and time-to-market.
Measure and optimise system performance to advance capabilities, anticipate client needs, and innovate to enhance.
Primary operational support and engineering for big distributed software applications
Access data in format needed for tools and reporting with Information Management team.
Maintain KPI measuring instruments including performance measurement systems and service level agreements.
Analyse performance against KPIs for deep insights. Make IT strategy and tactics suggestions to leadership, strategy, and operational teams.
Collect and analyse operating system and application metrics for performance adjustment and trouble discovery.
Collaboration with development teams improves services through rigors testing and release procedures.
Consult on system design, platform management, and capacity planning
Create sustainable systems and services using automation and uplifts
Set service level targets to balance feature development pace and dependability.
Provide stakeholders with reliable performance data in a timely manner through simple reporting channels. Set performance metrics and manage IT service performance.
Automated testing and release pipelines ensure changes are verified.
Make DevOps really collaborative in a multi-technology environment (SQL Server, PostgreSQL, AWS, Drupal, PHP,.Net, Jenkins, Vagrant, Katalon, Selenium).
Create and share service performance data, reports, and dashboards.
Collect and analyse data with teams to support service performance measures.
Promote continual improvement by coordinating benchmarking analyses with internal/external partners.
Develop innovations to instruct end-users on self-help strategies for first-level problem solving.
Define, measure, and report IT performance KPIs to improve business.
Operationally support and engineer several large distributed software applications.
Education
– Computer Science or IT equivalent degree – ITIL v3 Foundation Certificate – ITIL Service Operations Practitioner Experience Adds Value
MCSE/MCDST Microsoft Certified Windows Client Administrator/Managing Modern Desktops ComTIA A+ Experience:
3?7 years of experience includes:
Minimum 3-year IT Service Performance Management experience
Strong programming skills in Python, Java, C/C++, Ruby, and JavaScript. Experience with distributed storage systems including NFS, HDFS, Ceph, S3, and dynamic resource management frameworks (Mesos, Kubernetes, Yarn).
Proactively identifies issues, opportunities for improvement, and performance bottlenecks. Possess strong analytical problem-solving skills and independent judgement in approaches, techniques, and evaluation criteria.
Microsoft Excel expertise (Macros, pivot tables, complex charts/graphs, conditional formatting, data tables, basic programming). Click here to apply online
2. Coordinator – Availability and Capacity Management, Information Technology
Job Number: 2329
Location: Lagos, Ikoyi
MTN Level 2 Job
Reports to: Service Performance Manager, IT Division
Description
To create an enterprise capacity plan for the IT division, analyse and create short, medium, and long-term plans for applications and services before deployment and production.
To optimise system performance, monitor, trend, analyse, and recommend.
Store capacity management data and optimise system resources.
Create a capacity plan that encompasses current usage, expected demand, and new application and service support costs.
Business service cataloguing capacity needs
Maintain high availability and redundancy for mission-critical applications and services.
Make sure system resilience meets OLAs/SLAs.
Create an annual information systems division availability plan with quarterly reviews.
Calculate and report system and service availability against OLAs/SLAs.
Create specifications for new or improved Event Management Systems for IT monitoring. Components
Track system events and escalate exceptions.
Set baselines for all monitored system needs.
Give advise to other business departments and IT on availability, capacity, and performance issues.
Manage service and resource performance and capacity to meet or exceed SLA targets.
Create availability management contingency plans to assure service delivery if a component fails.
Conduct Business and technical research on system and business metrics capacity consumption modelling and forecasting.
Help assess EMS resource needs and prepare the IS Infrastructure operations and services budget.
To meet and exceed Service Level Agreement (SLA), estimate new application resource needs.
Discuss process dysfunction, causes, and remedies with IT process teams and determine how to deliver associated improvement initiatives.
Review business requirements and optimise business service support system.
Build the annual infrastructure growth strategy around business predictions.
Education
First degree in linked field
Minimum ITIL Foundation certificate Operating System Certification (Oracle or Windows) English fluency Experience:
With 3-7 years of experience, expertise in a medium-sized organisation and knowledge with BMC ESM tools.
Any additional ESM or capacity and performance management tool knowledge is a plus.
IT availability management
Technical performance testing and capacity planning experience
Good understanding of processes and technological effect (ITIL Certificate prefered)
Knowledge of ESM platforms, products, and IT management processes.Click here to apply online
3. Manager – Regional Implementation
Job no. 3412
Location: Lagos, Nigeria
Contact: Senior Manager, Head Distribution, MoMo Payment Service Bank (MoMo PSB)
Mission
Responsible for implementing Fintech business goals in the region through creative marketing and trade strategies.
Description
To achieve corporate goals, mind share, and loyalty in the territory, implement the OpCo Fintech approach.
Help with demand planning, product forecasting, annual budgeting, and goal-setting.
Develop and implement territory-specific initiatives and maintain profitable and sustainable channel partnerships to meet regional Fintech goals.
Implement customer and channel incentive and recognition programmes and trade promotions to push and pull financial services products and services.
Examine operations and performance to determine what is needed to meet sales goals and implement them.
Effective merchandising design and execution will help achieve BTL visibility goals across all outlet types and categories in the region.
Review regional marketing survey data on current and new product concepts and suggest regional product development.
Integrate Fintech tactics into all regional channels.
Monitor sales, profitability, and operator performance trends and provide monthly channel assessment reports for channel performance evaluations.
Standardise the look and feel of all Fintech retail outlets in the area.
Effectively communicate Fintech to customers and retailers.
Research and report on competitor activity, network quality, unusual market scenarios, and Fintech marketing difficulties in the region.
Effectively communicate Fintech offerings to regional customers, agents, and merchants.
Manage and resolve escalations with numerous processes or functions that affect the critical path of service delivery, informing SM Distribution.
Document major risks, concerns, and dependencies and specify mitigation steps with SM Distribution advice.
In partnership with HR, counsel, coach, identify critical performance areas, career plan, and set goals for direct reports.
Qualifications Educational
A First Degree in any Commercial Field is required.
– Fluent in English – 6-13 years of experience, including:
A minimum of 2 years in management
Preferably Fintech, banking, or telecom experience.
Experience at a multinational company with emerging market knowledge. Click here to apply online
Note: Eligible Females and People with Disabilities are encouraged to apply.
4. Chief Information Security Officer
Worker ID: 3381
Country: Nigeria
Responsible for reporting to the CEO of MoMo Payment Service Bank (MoMo PSB).
Mission
Maintain a progressive plan and programme to secure critical digital assets and cutting-edge technologies.
Implement and administer rigors FinTech controls. These controls will discover, assess, and report information security concerns, making audit and risk compliance easy in this ever-changing organisation.
Description
Create and implement an information security plan that supports MoMo PSB’s business goals.
Establish and enforce company-wide information security policies, standards, and procedures.
Regular risk assessments and vulnerability scans uncover and mitigate security risks.
Manage incident response to detect, contain, and resolve security events.
Design and implement firewalls, intrusion detection systems, and encryption techniques.
Keep up with security trends, threats, and vulnerabilities and advise management on risks.
Integrate security needs into new system and application development and deployment with cross-functional teams.
Security awareness training and education promotes a security-conscious culture in the organisation.
Manage external vendors and partners to meet security and contractual requirements.
Security issues should be monitored and reported to senior management and regulatory authorities.
Provide information security programme updates to internal stakeholders, such as executive management and the board of directors, through appropriate communication channels.
Academic Achievements
Bachelor’s or Master’s in Computer Science, Information Security, or comparable subject.
CISSP, CISM, or comparable professional certifications
Information Systems Security Professional
CISM and CCISO certifications.
Experience:
9?17 years of computing and information security experience, preferably in fintech, banking, or mobile money.
A manager’s 3-year track record in the relevant field or industry.
Knowledge of developing technologies, cloud computing, and mobile security.
Experience creating and implementing information security programmes.
Knowledge of risk management approaches.
Strong leadership and management skills to inspire and motivate cross-functional teams.
Excellent communication and presentation skills to explain difficult security ideas to technical and non-technical stakeholders.
Managed many goals and deadlines in a fast-paced atmosphere.
How to Apply
Interested and qualified candidates should:Click here to apply online
5. Learning and Talent Management Advisor, HR
Employee ID: 3340
Victoria Island, Lagos
Responsible for AML and CFT Compliance at MoMo Payment Service Bank (MoMo PSB).
Mission
Provide talent development and career management advice.
Responsible for learning and development, talent assessment, and career path planning to boost employee growth, engagement, and performance.
Description
Create and implement organizationally-aligned learning and development strategies.
Conduct a detailed needs analysis and work with stakeholders to remedy training shortfalls.
Create and curate e-learning modules, workshops, seminars, and other training products.
Evaluate training programmes, get feedback, and improve depending on results.
Provide periodic reports and statistics on organization-wide learning initiatives and participant progress.
Report on talent/succession planning, career management, and staff development as needed.
Provide statistical data on career management, staff development, and succession readiness.
Participate in development and career management meetings and help prepare talent review documentation.
Enter all employee career development plans and records into a database.
Support MoMo’s Leadership Talent Management and other development programmes with administration.
Help divisions drive and implement business initiatives.
Implement performance management systems like goal planning, check-ins, and reviews.
Educate staff on career management options, rules, and related topics and aid with career development campaigns.
Coach managers and employees on performance improvement and development.
Perform performance data analysis to discover trends and suggest interventions to improve individual and team performance.
Help employees complete personality or strengths assessments.
Promote e-learning in MoMo’s 70:20:10 concept.
Improve performance via interventions.
Identify and mitigate employee productivity barriers.
Create performance monitoring templates.
Inform new hires of their duties and KPIs.
Bank-wide talent reviews and confirmation appraisals
Monitor employees’ careers in MoMo and update the career management system after approved employee movement or status changes.
Academic Achievements
First Degrees in related fields are required.
Fluent English.
Experience:
Learning and talent management experience 3?7 years
Experience in a medium-sized company.
Ideally in financial institutions, Fintech, or consulting, proven learning and talent management experience.
Knowledge of learning methods, talent assessment, and performance management.
Excellent communication and interpersonal skills, able to engage all personnel.
A data-driven mindset that can analyse and evaluate measurements to make judgements.
Knowledge of LMS, talent management, and Microsoft Office Suite.
Capable of managing numerous projects at once.
A plus are relevant credentials like CIPM, SHRM, PHRI, etc.How to Apply
Interested and qualified candidates should:Click here to apply online
6. Transaction Tracking
ID: 3369 Job
Country: Nigeria
In charge of AML and CFT compliance at MoMo Payment Service Bank (MoMo PSB).
Mission
Develop and manage transaction monitoring systems to notify compliance issues and ensure bank operations comply with regulations.
To support the Manager, AML/CFT/CPF & MLRO and Director, Compliance in establishing a compliance culture within the bank by ensuring that the Bank’s AML/CFT/CPF efforts comply with MoMo PSB, Group standards, and international best practise, reducing the risk of sanctions and financial and reputational loss.
Description
Reviewing risk-based transaction monitoring reports (PEP, NGO, etc.) and RFIs for suspicious activity to safeguard the bank from ML/TF risk.
Reviewing suspicious transaction notifications per NFIU guidelines
STRs raised by agents must be tracked.
Provide risk-based supervision (RBS) and AML regulatory returns.
Return infractions to CBN monthly within deadlines.
Control agent, remittance, and merchant compliance programme transaction monitoring.
Update bank’s internal watchlist.
Dow Jones due diligence checks to handle financial crime risks from consumers, counterparties, products, etc.
Assess bank-wide ML/TF risk annually.
Prepare appropriate management reports for the manager, AML/CFT/CPF, and MLRO/Chief Compliance Officer.
Respond to correspondent bank RFIs.
Train staff on key rules and internal policies.
All internal stakeholders need rapid compliance advisory help.
Keep a compliance glossary of AML, CFT, and CPF laws and regulations.
Analyse AML/CTF trends and news to discover money laundering and other financial crime threats, regulations, laws, and challenges.
Coordinate information for external auditor compliance audits and complete compliance demands on time.
Maintain an AML/CFT/CPF compliance dashboard to evaluate risk management practises and procedures.
Academic Achievements
Minimum First Degree in Law, Economics, Finance, Business Administration, or equivalent subject.
Compliance certification like ACAMS, ICA, CFE, or CIN is beneficial.
Experience: 3-7 years, including:
Proven AML/CFT/CPF expertise in banking or mobile financial services.
Working understanding of AML/CFT/CPF and other mobile money, banking, switching, and e-payment company compliance regulations, laws, and norms.
Local financial services regulatory expertise.
Risk management data analysis experience.
Knowing the Central Bank of Nigeria’s Payment Service Bank Guidelines and AML/CFT/CPF Regulations.
NFIU directives and rules knowledge.
Currency transaction reporting (STR, SAR, FTR, and other compliance-related returns) expertise.
Good AML/CFT/CPF monitoring tools expertise.
Teamwork and interpersonal abilities.
Under pressure, plan and execute complicated tasks.
How to Apply
Interested and qualified candidates should:Click here to apply online
