Standard Chartered Bank
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Standard Chartered Bank is an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.
We are recruiting to fill the following positions below:
1.)?Officer, Collections
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Deadline: 12th December, 2023.
Job ID: 2300020551
Location:?Victoria Island, Lagos
Schedule: Full-time
Employee Status:?Permanent
Job:?Governance, Risk Management & Compliance
Job Summary
- Call and cover all assigned accounts as per the Collection strategy
- Ensure effective tele-calling to maximize $ Collected and minimize losses by collecting the Total Amount Due
- Controls and Governance ? Comply fully with Calling scripts, Call pitch and Strategy and abide to the Do?s and Don?ts of Collections
- Maintain a clean work area
- Minimize risk by escalating/recommending issues to People Leader timely
- Strong negotiation qualities whilst treating the customers fairly
Responsibilities?
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- Call and cover all assigned accounts as per collection strategy
- Ensure effective tele-calling to maximize Recoveries ($ Collected) and minimize losses by collecting the Total due amount
- Comply fully with Calling scripts, Call pitch and Strategy
- Abide to the Do?s and Don?ts of collection
- Maintain a clean work area
- Escalate/recommend issues to minimise risk
- Timely escalation of high-risk accounts to People Leader
- Adherence to the minimum number of calls required for all Collectors to make
- Meet the monthly Collections target as advised
- Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your client, knowing your client, reporting suspicions, safeguarding records and not disclosing suspicions to clients.??Ensure your staff are trained in combating money laundering
- Raise repayment recovery and MARCIS schedules and upload on E-OPS
- Ensure delinquent accounts are blocked for loan repayment
- Follow-up with Employee Banking where necessary e.g. on salary domiciliation issues
- Ensure data confidentiality and appropriate handling of customer documents
- Ensuring proper management of post-charge off accounts for Secured and Unsecured lending products
- Contribution to the Collections Team?s overall and overarching collective objectives
- Ensure complete Collections follow-up trails on CACS
- Ensure update of database for cardholders change of addresses, telephone nos. and other appropriate information relevant to collection follow-up
- Escalate any system irregularities that may have been noted while using CACS
- Be an excellent team player
- Any other duty as may be assigned
Strategy:
- To manage and control all matters relating to CPBB Clients Charge off Accounts (Loans) by constantly reviewing Collections procedures and ensuring early recovery actions are taken to maximize prospects of full recovery
- Highlights and analyses credit failures to identify ways of improving the credit approval process
- To maximize collections/recoveries of charged-off debt
- Contacts delinquent loan customers to negotiate payment schedules that are acceptable to the Bank and customers
- Identify control weaknesses and recommend remedial action and best practice as appropriate
- Reduction of net provision through effective collections and thus impact positively on profitability.
Business:
- Contribute to the Business?s growth by cooperating reasonably within acceptable Control and Governance realms
- Effective management of collections operation to meet the net credit loss as well as net credit cost goals of the business
- Ensures remedial action is taken when required to keep performance in line with business objectives
- Reduction of net provision through effective collections and thus impact positively on profitability
Processes:
- Manages the day -to-day operations of collections to ensure losses are minimized and recoveries maximized by the effective implementation of collections activities
- Review and assess all newly identified delinquent loan accounts and introduce recovery action aimed at minimizing losses by error reduction
- Contacts delinquent loan customers to negotiate payment schedules that are acceptable to the Bank and customers
- Highlights and analyses credit failures to identify ways of improving the credit approval process
- Contact through telephone, letters
- Perform administrative work related to Collections
- Recommend accounts for legal action
- Maintain departmental databases, charge off, deceased etc.
- Assisting the CCH to identify control weaknesses and recommend remedial action and best practice as appropriate
- Assisting CCH to implement changes to systems, procedures and structures to maximize quality of portfolio and minimize risk
Risk Management:
- Maintain an eagle-eyed approach to the identification of risks
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
- The ability to interpret the Group?s financial information, identify key issues based on this information and put in place appropriate controls and measures
- Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your client, knowing your client, reporting suspicions, safeguarding records and not disclosing suspicions to clients.??Ensure your staff are trained in combating money laundering
- Minimization of credit losses
- Ensure confidentiality and appropriate handling of client documents.
Governance
- Follow the guidelines around how we do our business e.g. around approving authorities
- Responsible for assessing the effectiveness of the Group?s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
- Responsible for delivering ?effective governance?; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner
Regulatory & Business Conduct:
- Display exemplary conduct and live by the?Group?s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead?to achieve the outcomes set out in the Bank?s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders:
- Country Head, Collections & Recoveries Nigeria
- Country Credit Head (CCH)
- CPBB Products
- Client Experience, Nigeria
- Lending Operations
- Employee Banking
Our Ideal Candidate
- Bachelors Degree
Role-Specific Technical Competencies:
- Negotiation Skills
- Probing Skills
- Organizational Abilities
- Good sense of Risk
Application Closing Date
13th December, 2023 (12:59:00 AM).
Method of Application
Interested and qualified candidates should:
Click here to apply online
2.)?Senior Relationship Manager?– Abuja
Deadline: 12th December, 2023.
Job ID: 2300020491
Location:?Abuja
Schedule: Full-time
Employee Status:?Permanent
Job:?Retail Banking
Job Summary
- Relationship Manager is responsible for servicing Business Banking clients.
- The key responsibilities include sales, relationship management, cross-sell, increase of the bank?s share of client?s AUM, service fulfilment and resolution of client related issues for the Business segment
Responsibilities
Strategy:
- Implement Business Banking?s strategy: continually engage clients within the RM-managed base of Business Banking with a view to growing the annual revenue and total AUM
Business:
- Engage New to bank (NTB) clients via leads sourced from Supplier & Buyer ecosystem, Alliances, Targeted lists and Store catchment with full range of Business banking (BB) products
- Activate NTB clients, set up and educate clients on remote channel usage i.e., online, POS, Client Centre, ATM; If client is high value, direct Business Banking Team to client
- Reactivate dormant accounts in portfolio
- Ensure all accounts in portfolio are qualified for RM management.
- Drive deepening activities with high value/potential clients using full range of BB products and collaboration with specialist
- Analysis of needs and provision of BB products and services
- Understand client businesses to ensure needs are met via BB products and Services by leveraging analytics backed next best conversations
- Maintain integrity of client?s credit portfolio through effective monitoring, early action and remedial actions.
- Develop a feedback system which will adequately keep the Head BB Client Relationship & Sales abreast of key customer service developments, weakness and strengths in the competition via weekly call reports, that will effectively assist in overall BB strategic/franchise planning
- Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
- Provide feedback to senior management, marketing and product management on customer?s needs and the efficiency of marketing strategies and tactics
Processes:
- KYC/Clinet Due due diligence(CDD) Transaction monitoring and Periodic/Trigger Review. The process of assessing the risk level of CDD of a client on an ongoing basis after the client is on boarded, ensuring that the client documents, information are kept up-to-date and the assessment of CDD/AML, Sanctions risks for the client remains appropriate. The process of on-going adherence to FATCA requirements
- Timely initiate client?s new and renewal
- Share minutes of meeting with clients same day of the meeting (as specified in the operating rhythm)
- Share contact plans every Monday morning or first working day of the week with your LM (as specified in operating rhythm)
- Call memos to be collated and submitted every Friday morning or last working day of the week with your Line Manager (as specified in operating rhythm). Call memos to be documented on all calls.
People & Talent:
- Excellent organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise
Risk Management:
- Ensure you remain alert to the risk of money laundering and assist in the bank?s efforts in combating it by adhering to the key principles in relation to:
- Identify your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
- Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
- Ensure compliance with sales processes.
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
- The ability to interpret the Group?s financial information, identify key issues based on this information and put in place appropriate controls and measures
- Ensure a full understanding of the risk and control environment in area of responsibility
- Ensure you remain alert to the risk of money laundering and assist in the Bank?s efforts in combating it by adhering to the key principles in relation to: ?identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
Governance:
- Ensure that activities are done in a well-controlled environment and there are no gaps and governance issues
- Understand the impact of changes in the policy or procedures on CPBB and engage with the country key stakeholders to ensure the impact is understood
Regulatory & Business Conduct:
- Display exemplary conduct and live by the?Group?s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Internal Stakeholders:
- Sales support teams (WMPS, Treasury, Trade, BB Trade service, BB Credit Analysts, BB Products, Client Experience, BRM/Assurance
- Branch managers and Head of Operations on issues to BB customers
- Branch departmental, GTO & credit managers and staff for BB customer?s account opening, servicing and administration
- Product Development and Analytics>product review, development, implementation, and analysis
- SBIM for scorecard/KPI discussions
External Stakeholders:
- Customers
- Regulators
- Competition
Other Responsibilities:
- Embed Here for good and Group?s brand and values in Nigeria CPBB
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
Ideal Candidate
- Good interpersonal skills
- Good communication and listening skills
- Experience and knowledge in Banking industry with AML Experience
- Good understanding of Group?s AML/CDD/Sanctions Policies and Procedures
- Good understanding of the end to end impact of processes, across customer experience, risk, frontline effectiveness & costs
- Must be certified (as prescribed for the role) by completing all relevant SCB e-assessments (once these are rolled out).
- The above is for guidance only and it may vary depending on the size and complexity of the market. Capability assessment for Individual CDD staff will need to be reviewed once the function stabilises
Role Specific Technical Competencies:
- Account management
- Sales Proposal and Presentations
- Customer Retention
- Investments and Portfolio Management for Business Banking
- Cross-Selling
- Anti-money Laundering Policies and Procedures
- Regulatory Environment – Financial Services.
Application Closing Date
12th December, 2023 (12:59:00 AM).
Method of Application
Interested and qualified candidates should:
Click here to apply online
3.)?Senior Relationship Manager?– Lagos
Deadline: 12th December, 2023.
Job ID: 2300020572
Location:?Lagos
Schedule: Full-time
Employee Status:?Permanent
Job:?Retail Banking
Job Summary
- Relationship Manager is responsible for servicing Business Banking clients.
- The key responsibilities include sales, relationship management, cross-sell, increase of the bank?s share of client?s AUM, service fulfilment and resolution of client related issues for the Business segment
Responsibilities
Strategy:
- Implement Business Banking?s strategy: continually engage clients within the RM-managed base of Business Banking with a view to growing the annual revenue and total AUM
Business:
- Engage New to bank (NTB) clients via leads sourced from Supplier & Buyer ecosystem, Alliances, Targeted lists and Store catchment with full range of Business banking (BB) products
- Activate NTB clients, set up and educate clients on remote channel usage i.e., online, POS, Client Centre, ATM; If client is high value, direct Business Banking Team to client
- Reactivate dormant accounts in portfolio
- Ensure all accounts in portfolio are qualified for RM management.
- Drive deepening activities with high value/potential clients using full range of BB products and collaboration with specialist
- Analysis of needs and provision of BB products and services
- Understand client businesses to ensure needs are met via BB products and Services by leveraging analytics backed next best conversations
- Maintain integrity of client?s credit portfolio through effective monitoring, early action and remedial actions.
- Develop a feedback system which will adequately keep the Head BB Client Relationship & Sales abreast of key customer service developments, weakness and strengths in the competition via weekly call reports, that will effectively assist in overall BB strategic/franchise planning
- Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
- Provide feedback to senior management, marketing and product management on customer?s needs and the efficiency of marketing strategies and tactics
Processes:
- KYC/Clinet Due due diligence(CDD) Transaction monitoring and Periodic/Trigger Review. The process of assessing the risk level of CDD of a client on an ongoing basis after the client is on boarded, ensuring that the client documents, information are kept up-to-date and the assessment of CDD/AML, Sanctions risks for the client remains appropriate. The process of on-going adherence to FATCA requirements
- Timely initiate client?s new and renewal
- Share minutes of meeting with clients same day of the meeting (as specified in the operating rhythm)
- Share contact plans every Monday morning or first working day of the week with your LM (as specified in operating rhythm)
- Call memos to be collated and submitted every Friday morning or last working day of the week with your Line Manager (as specified in operating rhythm). Call memos to be documented on all calls.
People & Talent:
- Excellent organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise
Risk Management:
- Ensure you remain alert to the risk of money laundering and assist in the bank?s efforts in combating it by adhering to the key principles in relation to:
- Identify your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
- Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
- Ensure compliance with sales processes.
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
- The ability to interpret the Group?s financial information, identify key issues based on this information and put in place appropriate controls and measures
- Ensure a full understanding of the risk and control environment in area of responsibility
- Ensure you remain alert to the risk of money laundering and assist in the Bank?s efforts in combating it by adhering to the key principles in relation to: ?identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
Governance:
- Ensure that activities are done in a well-controlled environment and there are no gaps and governance issues
- Understand the impact of changes in the policy or procedures on CPBB and engage with the country key stakeholders to ensure the impact is understood
Regulatory & Business Conduct:
- Display exemplary conduct and live by the?Group?s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Internal Stakeholders:
- Sales support teams (WMPS, Treasury, Trade, BB Trade service, BB Credit Analysts, BB Products, Client Experience, BRM/Assurance
- Branch managers and Head of Operations on issues to BB customers
- Branch departmental, GTO & credit managers and staff for BB customer?s account opening, servicing and administration
- Product Development and Analytics>product review, development, implementation, and analysis
- SBIM for scorecard/KPI discussions
External Stakeholders:
- Customers
- Regulators
- Competition
Other Responsibilities:
- Embed Here for good and Group?s brand and values in Nigeria CPBB
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
Ideal Candidate
- Good interpersonal skills
- Good communication and listening skills
- Experience and knowledge in Banking industry with AML Experience
- Good understanding of Group?s AML/CDD/Sanctions Policies and Procedures
- Good understanding of the end to end impact of processes, across customer experience, risk, frontline effectiveness & costs
- Must be certified (as prescribed for the role) by completing all relevant SCB e-assessments (once these are rolled out).
- The above is for guidance only and it may vary depending on the size and complexity of the market. Capability assessment for Individual CDD staff will need to be reviewed once the function stabilises
Role Specific Technical Competencies:
- Account management
- Sales Proposal and Presentations
- Customer Retention
- Investments and Portfolio Management for Business Banking
- Cross-Selling
- Anti-money Laundering Policies and Procedures
- Regulatory Environment – Financial Services.
Application Closing Date
12th December, 2023 (12:59:00 AM).
Method of Application
Interested and qualified candidates should:
Click here to apply online
4.)?Universal Banker – Abuja
Deadline: 9th December, 2023.
Job ID: 2300020289
Location:?Abuja
Schedule: Full-time
Employee Status:?Permanent
Job:?Retail Banking
Roles / Responsibilities
Branch Operations and Support:
- Learn and understand all relevant regulations and internal Risk and Compliance policies and procedures
- Handle the following transactions and provide services according to the laid down procedures and standard of service
- Cash transactions
- Funds transfers
- Customer inquiries
- Cheque collection / Issuing of Banker?s cheque
- Processing of Local and Telegraphic transfers
- ATM Custodianship
- Vault Custodianship
- Accounts maintenance – Limits set ups, Static Data requests, Additional Account Opening
- Balance confirmation
- Customer Complaint handling
- Generate Statements of Accounts
- Maintenance of Stock of Secured Stationeries
- Issuance of Instapack Card
- Internal and external reports
- Adherence to till limit of N100k and floor limit of N2m
- Other assigned duties
- Assist BOSM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
- Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time.
- To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
- Build up good relationship with all internal and external customers.
- Make effort to improve personal product knowledge and to acquire multi-products processing skill.
- Make effort to improve personal productivity and output level. To achieve established standard.
- Understand and carefully follow the Bank?s operational risk control standard underlying operating process and ensure the risks are minimized.
- Act as System admin and have access to the server room.
- Ensure timeliness of managing customer?s complaint.
- Migrate customers to the remote channels through online activation, E-Statements and ATM usage.
- Manage, handle and record customers complaints.
- Oversight of queue management and Banking Hall look and feel.
- Oversight of marketing collateral and positioning.
- Deliver communication on Product and channels to customers in an effective manner.
Business:
- Awareness and understanding of the wider business, economic and market environment in which the Group operates.
- Refer bank products / channels to existing clients.
- Evaluate customers? needs and provide high level, accurate, information and advice on products and channels.
- Support acquisition and growth of customer base through referrals.
Processes:
Operational Risk Monitoring:
- Ensures all Branch transactions comply with internal and external policy and regulations.
Clearing:
- Outward clearing processing and control.
- Custodian of the following Banking instruments: Cards, Cheque books, Tokens, Frontline registers.
- Recommend Processes and service improvements, based on customers feedback and observations, to the Head Client Experience at the quarterly VOF Forum.
Risk Management:
- Responsible for identifying, assessing, monitoring, controlling, and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
- The ability to interpret the Group?s financial information, identify key issues based on this information and put in place appropriate controls and measures
- Remain alert to the risk of money laundering and assist in the Bank?s efforts in combating it by adhering to the principles in relation to: ?Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers?.
Operational Risk Policy:
- Ensure completion of all Leading Key Risk Indicators/ KRI?s / CST issues relating to the branch.
- Ensure understanding of the Group?s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service-related risk. Ensure a full understanding of the risk and control environment in area of responsibility.
Governance:
- Responsible for assessing the effectiveness of the Group?s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ?effective governance?; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory and Business Conduct:
- Display exemplary conduct and live by the Group?s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Nigeria / CPBB / Frontline Sales and Service team to achieve the outcomes set out in the Bank?s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
- CBN prescribed responsibilities and Rationale for allocation. Where relevant – Additionally, for subsidiaries or relevant non – subsidiaries]
Key Stakeholders:
- BOSM
- BM
- Universal Banker
- RM
- IT
- CMO
- GBS
- Property
- Legal
- Compliance
Our Ideal Candidate
- Minimum of First Degree certificate
- NYSC certificate
Role Specific Technical Competencies:
- Action oriented
- Nimble learning
- Courage
- Collaborates.
Application Closing Date
12th December, 2023 (12:59:00 AM).
Method of Application
Interested and qualified candidates should:
Click here to apply online
5.)?Universal Banker –?Rivers
Deadline: 9th December, 2023.
Job ID: 2300020166
Location:?Port Harcourt, Rivers
Job: Retail Banking
Schedule: Full-time
Employee Status: Permanent
Job?Summary
Branch Operations & Support:
- Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
- Handle the following transactions and provide services according to the laid down procedures and standard of service:
- Cash transactions
- Funds transfers
- Customer inquiries
- Cheque collection/Issuing of Banker?s cheque
- Processing of Local and Telegraphic transfers
- ATM Custodianship
- Vault Custodianship
- Accounts maintenance ? Limits set ups, Static Data requests, Additional Account Opening
- Balance confirmation
- Customer Complaint handling
- Generate Statements of Accounts
- Maintenance of Stock of Secured Stationeries
- Issuance of Instapack Card
- Internal & external reports
- Adherence to till limit of N100k and floor limit of N2m
- Other assigned duties
- Assist BOSM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
- Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
- To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
- Build up good relationship with all internal and external customers.
- Make effort to improve personal product knowledge and to acquire multi-products processing skill.
- Make effort to improve personal productivity and output level. To achieve established standard.
- Understand and carefully follow the Bank?s operational risk control standard underlying operating process and ensure the risks are minimized.
- Act as System admin and have access to the server room
- Ensure timeliness of managing customer?s complaint.
- Migrate customers to the remote channels through online activation, E-Statements and ATM usage
- Manage, handle and record customers complaints.
- Oversight of queue management and Banking Hall look and feel
- Oversight of marketing collateral and positioning
- Deliver communication on Product and channels to customers in an effective manner.
Business:
- Awareness and understanding of the wider business, economic and market environment in which the Group operates
- Refer bank products/channels to existing clients.
- Evaluate customers? needs and provide high level, accurate, information and advice on products and channels.
- Support acquisition and growth of customer base through referrals.
Processes:
Operational Risk Monitoring:
- Ensures all Branch transactions comply with internal and external policy and regulations
Clearing:
- Outward clearing processing and control
- Custodian of the following Banking instruments: Cards, Cheque books, Tokens, Frontline registers
- Recommend Processes and service improvements, based on customers feedback and observations, to the Head Client Experience at the quarterly VOF Forum
Risk Management:
- Responsible for identifying, assessing, monitoring, controlling, and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
- The ability to interpret the Group?s financial information, identify key issues based on this information and put in place appropriate controls and measures
- Remain alert to the risk of money laundering and assist in the Bank?s efforts in combating it by adhering to the principles in relation to: ?Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers?.
Operational Risk Policy:
- Ensure completion of all Leading Key Risk Indicators/ KRI?s / CST issues relating to the branch.
- Ensure understanding of the Group?s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service-related risk. Ensure a full understanding of the risk and control environment in area of responsibility
Governance:
- Responsible for assessing the effectiveness of the Group?s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ?effective governance?; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct:
- Display exemplary conduct and live by the?Group?s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the?Nigeria / CPBB / Frontline Sales and Service team?to achieve the outcomes set out in the Bank?s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
- CBN prescribed responsibilities and Rationale for?allocation. Where relevant – Additionally, for subsidiaries or relevant non -subsidiaries]
Key stakeholders:
- BOSM
- BM
- UNIVERSAL BANKER
- RM
- IT
- CMO
- GBS
- PROPERTY
- LEGAL
- COMPLIANCE
Our Ideal Candidate
- Minimum of First Degree Certificate
- NYSC certificate
Role Specific Technical Competencies:
- Communication skills
- MS Office: MS Word, MS Excel
- Attention to details
- Analytical skills
- Interpersonal relationship skills.
Application Closing Date
9th December, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
6.) Premium Executive Manager
Location: Lagos
Deadline: 8th December, 2023.
Standard Chartered Bank – We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.
We are recruiting to fill the position below:
Job Title: Premium Executive Manager
Job ID: 2300020499
Location:?Ilupeju, Lagos
Employment type: Full-time
Job Description
Strategy:
- Awareness and understanding of the Group?s business strategy and model appropriate to the role.
Business:
- Lower number of high-value clients in portfolio compared to Senior Priority Banker; All other mandates similar to Senior Priority Banker.
Engaging and deepening activities:
Methodically engage (remote):
- Have complete knowledge of the clients in terms of the profile & assets
- Create analytics-backed next best conversation
Needs /anchor products:
- Individual banking products (Deposits, Wealth Products, Mortgage, CC)
Meet & deep sell (remote & in person)
- Meet in person to meet advisory needs (once a month/quarter)
- Connect client with specialists
- Set up products
- Conduct/connect for periodic KYC
- Conduct fulfilment & activate.
Needs / anchor products:
- Individual banking products (Deposits, Wealth Products, Mortgage, CC).
Service (remote):
- Refer most servicing activities to Client Service Managers.
Needs / anchor products:
- PL, CASA, CC, Wealth Products.
Meet, deep sell & train (in person):
- Meet, listen and determine further needs
- Set up anchor products & initiate cross-sell
- Conduct/connect for KYC
- Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
- Conduct fulfilment & activate.
Processes:
- Reference the processes for which the role is responsible under the ORF? as 1st & 2nd line; for executing / completing, and for supervising.
People & Talent:
- Live the Bank?s values.? Work in collaboration with risk and control partners.??? Complete the required training and development as advised from time to time.
Risk Management:
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them Reference all responsibilities Under Risk Management? Framework the ability to interpret the Group?s financial information, identify key issues based on this information and put in place appropriate controls and measures.
Governance:
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct:
- Display exemplary conduct and live by the?Group?s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Achieve the outcomes set out in the Bank?s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; ?The Right Environment.]*
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders:
- Wealth Management Team
- Branches
- Retail Lending Products Team
- Employee Banking
Other Responsibilities:
- Embed Here for good and Group?s brand and values in Nigeria / Premium Banking? Segment / Affluent and Branches Segment; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Ideal Candidate
- Academic or Professional Education/Qualifications; Bachelors Degree? Master?s Degree/ Certification in a relevant field will be an additional advantage
- Relevant trainings i.e. mandatory & developmental – role specific, and regulatory/compliance bank wide & role specific,
- Languages.
Role Specific Technical Competencies:
- Relationship Management
- Industry Knowledge
- Effective Communications
- Effective Communications.
Application Closing Date
8th December, 2023 (12:59:00 AM).
Method of Application
Interested and qualified candidates should:
Click here to apply online
7.) Premium Executive -? Lagos
Deadline: 8th December, 2023.
Job ID: 2300020496
Location:?Lagos
Employment type: Full-time
Job Description
Strategy:
- Awareness and understanding of the Group?s business strategy and model appropriate to the role.
Business:
- Lower number of high-value clients in portfolio compared to Senior Priority Banker; All other mandates similar to Senior Priority Banker.
Engaging and deepening activities:
Methodically engage (remote):
- Have complete knowledge of the clients in terms of the profile & assets
- Create analytics-backed next best conversation
Needs /anchor products:
- Individual banking products (Deposits, Wealth Products, Mortgage, CC)
Meet & deep sell (remote & in person)
- Meet in person to meet advisory needs (once a month/quarter)
- Connect client with specialists
- Set up products
- Conduct/connect for periodic KYC
- Conduct fulfilment & activate.
Needs / anchor products:
- Individual banking products (Deposits, Wealth Products, Mortgage, CC).
Service (remote):
- Refer most servicing activities to Client Service Managers.
Needs / anchor products:
- PL, CASA, CC, Wealth Products.
Meet, deep sell & train (in person):
- Meet, listen and determine further needs
- Set up anchor products & initiate cross-sell
- Conduct/connect for KYC
- Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
- Conduct fulfilment & activate.
Processes:
- Reference the processes for which the role is responsible under the ORF? as 1st & 2nd line; for executing / completing, and for supervising.
People & Talent:
- Live the Bank?s values.? Work in collaboration with risk and control partners.??? Complete the required training and development as advised from time to time.
Risk Management:
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them Reference all responsibilities Under Risk Management? Framework the ability to interpret the Group?s financial information, identify key issues based on this information and put in place appropriate controls and measures.
Governance:
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct:
- Display exemplary conduct and live by the?Group?s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Achieve the outcomes set out in the Bank?s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.]*
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders:
- Wealth Management Team
- Branches
- Retail Lending Products Team
- Employee Banking
Other Responsibilities:
- Embed Here for good and Group?s brand and values in Nigeria / Premium Banking? Segment / Affluent and Branches Segment; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Ideal Candidate
- Academic or Professional Education/Qualifications; Bachelor’s Degree? Master?s Degree/ Certification in a relevant field will be an additional advantage
- Relevant trainings i.e. mandatory & developmental – role specific, and regulatory/compliance bank wide & role specific,
- Languages.
Role Specific Technical Competencies:
- Relationship Management
- Industry Knowledge
- Effective Communications
- Effective Communications.
Application Closing Date
8th December, 2023 (12:59:00 AM).
Method of Application
Interested and qualified candidates should:
Click here to apply online
8.) Premium Executive – Abuja
Deadline: 8th December, 2023.
Job ID: 2300020495
Location:?Abuja
Employment type: Full-time
Job Description
Strategy:
- Awareness and understanding of the Group?s business strategy and model appropriate to the role.
Business:
- Lower number of high-value clients in portfolio compared to Senior Priority Banker; All other mandates similar to Senior Priority Banker.
Engaging and deepening activities:
Methodically engage (remote):
- Have complete knowledge of the clients in terms of the profile & assets
- Create analytics-backed next best conversation
Needs /anchor products:
- Individual banking products (Deposits, Wealth Products, Mortgage, CC)
Meet & deep sell (remote & in person)
- Meet in person to meet advisory needs (once a month/quarter)
- Connect client with specialists
- Set up products
- Conduct/connect for periodic KYC
- Conduct fulfilment & activate.
Needs / anchor products:
- Individual banking products (Deposits, Wealth Products, Mortgage, CC).
Service (remote):
- Refer most servicing activities to Client Service Managers.
Needs / anchor products:
- PL, CASA, CC, Wealth Products.
Meet, deep sell & train (in person):
- Meet, listen and determine further needs
- Set up anchor products & initiate cross-sell
- Conduct/connect for KYC
- Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
- Conduct fulfilment & activate.
Processes:
- Reference the processes for which the role is responsible under the ORF? as 1st & 2nd line; for executing / completing, and for supervising.
People & Talent:
- Live the Bank?s values.? Work in collaboration with risk and control partners.??? Complete the required training and development as advised from time to time.
Risk Management:
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them Reference all responsibilities Under Risk Management? Framework the ability to interpret the Group?s financial information, identify key issues based on this information and put in place appropriate controls and measures.
Governance:
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct:
- Display exemplary conduct and live by the?Group?s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Achieve the outcomes set out in the Bank?s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; ?The Right Environment.]*
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders:
- Wealth Management Team
- Branches
- Retail Lending Products Team
- Employee Banking
Other Responsibilities:
- Embed Here for good and Group?s brand and values in Nigeria / Premium Banking? Segment / Affluent and Branches Segment; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Ideal Candidate
- Academic or Professional Education/Qualifications; Bachelors Degree? Master?s Degree/ Certification in a relevant field will be an additional advantage
- Relevant trainings i.e. mandatory & developmental – role specific, and regulatory/compliance bank wide & role specific,
- Languages.
Role Specific Technical Competencies:
- Relationship Management
- Industry Knowledge
- Effective Communications
- Effective Communications.
Application Closing Date
8th December, 2023 (12:59:00 AM).
Method of Application
Interested and qualified candidates should:
Click here to apply online
9.)?Universal Banker
Location: Lagos
Deadline: 7th December, 2023.
ob ID: 2300020168
Location:?Lagos
Schedule:?Full-time
Job Summary
Branch Operations & Support:
- Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
- Handle the following transactions and provide services according to the laid down procedures and standard of service:
- Cash transactions
- Funds transfers
- Customer inquiries
- Cheque collection/Issuing of Banker?s cheque
- Processing of Local and Telegraphic transfers
- ATM Custodianship
- Vault Custodianship
- Accounts maintenance ? Limits set ups, Static Data requests, Additional Account Opening
- Balance confirmation
- Customer Complaint handling
- Generate Statements of Accounts
- Maintenance of Stock of Secured Stationeries
- Issuance of Instapack Card
- Internal & external reports
- Adherence to till limit of N100k and floor limit of N2m
- Other assigned duties
- Assist BOSM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
- Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
- To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
- Build up good relationship with all internal and external customers.
- Make effort to improve personal product knowledge and to acquire multi-products processing skill.
- Make effort to improve personal productivity and output level. To achieve established standard.
- Understand and carefully follow the Bank?s operational risk control standard underlying operating process and ensure the risks are minimized.
- Act as System admin and have access to the server room
- Ensure timeliness of managing customer?s complaint.
- Migrate customers to the remote channels through online activation, E-Statements and ATM usage
- Manage, handle and record customers complaints.
- Oversight of queue management and Banking Hall look and feel
- Oversight of marketing collateral and positioning
- Deliver communication on Product and channels to customers in an effective manner.
Business:
- Awareness and understanding of the wider business, economic and market environment in which the Group operates
- Refer bank products/channels to existing clients.
- Evaluate customers? needs and provide high level, accurate, information and advice on products and channels.
- Support acquisition and growth of customer base through referrals.
Processes:
Operational Risk Monitoring:
- Ensures all Branch transactions comply with internal and external policy and regulations
Clearing:
- Outward clearing processing and control
- Custodian of the following Banking instruments: Cards, Cheque books, Tokens, Frontline registers
- Recommend Processes and service improvements, based on customers feedback and observations, to the Head Client Experience at the quarterly VOF Forum
Risk Management:
- Responsible for identifying, assessing, monitoring, controlling, and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
- The ability to interpret the Group?s financial information, identify key issues based on this information and put in place appropriate controls and measures
- Remain alert to the risk of money laundering and assist in the Bank?s efforts in combating it by adhering to the principles in relation to: ?Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers?.
Operational Risk Policy:
- Ensure completion of all Leading Key Risk Indicators/ KRI?s / CST issues relating to the branch.
- Ensure understanding of the Group?s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service-related risk. Ensure a full understanding of the risk and control environment in area of responsibility
Governance:
- Responsible for assessing the effectiveness of the Group?s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ?effective governance?; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct:
- Display exemplary conduct and live by the?Group?s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the?Nigeria / CPBB / Frontline Sales and Service team?to achieve the outcomes set out in the Bank?s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
- CBN prescribed responsibilities and Rationale for?allocation. Where relevant – Additionally, for subsidiaries or relevant non -subsidiaries]
Key Stakeholders
- BOSM
- BM
- UNIVERSAL BANKER
- RM
- IT
- CMO
- GBS
- PROPERTY
- LEGAL
- COMPLIANCE
Qualifications
- Minimum of First Degree Certificate
- NYSC certificate
Role Specific Technical Competencies:
- Communication skills
- MS Office: MS Word, MS Excel
- Attention to details
- Analytical skills
- Interpersonal relationship skills
Application Closing Date
7th December, 2023; 12:59:00 AM
How to Apply
Interested and qualified candidates should:
Click here to apply online
10.)?Analyst, Customer Experience
Location: Lagos
Deadline: 5th December, 2023.
Job ID: 2300019859
Location:?Lagos
Employment Type: Full-time
Job Summary
- Ensure adherence to the Group Retail Banking Complaints Handling Procedures and Country Complaints Department Operational Instructions (DO).
- Ensuring timely processing of complaints logged in Client Experience Management Systems (CEMS) and client feedback forms, by calling clients, escalating to relevant department/individual/branch and contacting the client with a satisfactory resolution in a timely manner to deliver on Complaints Resolution Unit (CRU) and Retail Banking turnaround time.
- Ensuring that all complaints logged in CEMS are properly logged and follow the required work flow.
- Contacting the client to confirm accuracy of complaint logged in CEMS as well as completeness of client information provided.
- Ensuring timely data entry on updates of actions taken to resolve the complaint in CEMS.
- Contacting the client to advice on resolution of complaint /feedback, ensuring that the client is satisfied.
- Ensure to escalate High priority issues within 24hrs
- Reviewing operational processes with the CRU team to identify opportunities to fix root causes, streamline and improve services and minimize turnaround time.
- Identifying areas of weakness in service quality standards and recommending suitable options to improve the quality of service.
- Participating in service improvement initiatives and activities.
- Ensure maintenance of a healthy business environment through strict compliance with AML/CDD standards as defined by the Group and Local Regulatory Authorities. Participate in and/or support the bank’s effort in combating money laundering activities.
- Participating in team review meetings and activities.
Responsibilities
Strategy:
- Work in full collaboration with the Team to achieve desired results in resolving complaints timely.
Processes:
- Ensuring timely processing of complaints logged in CEMS and client feedback forms, by calling clients, escalating to relevant department/individual/branch and contacting the client with a satisfactory resolution in a timely manner to deliver on CRU and Retail Banking turnaround time.
Risk Management:
- Ensure maintenance of a healthy business environment through strict compliance with AML/CDD standards as defined by the Group and Local Regulatory Authorities. Participate in and/or support the bank’s effort in combating money laundering activities.
Governance:
- Ensure adherence to the Group Retail Banking Complaints Handling Procedures and Country Complaints DOI.
- Ensuring that all complaints logged in CEMS are properly logged and follow the required work flow.
Regulatory & Business Conduct:
- Display exemplary conduct and live by the .
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders:
- All internal and external clients
Other Responsibilities:
- Embed Here for good and Group’s brand and values in Nigeria/ CPBB/ CRU
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
- A minimum of First Degree from a University or HND from a Polytechnic in any discipline.
- NYSC Completion certificate or exemption certificate
- Candidates who hold a 3rd class or a pass in HND in any polytechnic must have a PGD qualification or relevant professional certification e.g. MBA, MA or any relevant professional certification.
Role Specific Technical Competencies:
- Computer skills
- Business Communication
- Data Analysis
- Products Knowledge
- Interpersonal skills
- Problem solving
- Time management.
Application Closing Date
5th December, 2023 (12:59:00 AM).
How to Apply
Interested and qualified candidates should:
Click here to apply online
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