Travel Consultant at Justintime Travels

Justintime Travel Nigeria is a leading travel agency with substantial global capabilities and specialist local expertise. We are looking at hiring telesales experts to consolidate our leads and market potential.

We are recruiting to fill the position below:

Job Title: Travel Consultant

Location: Lagos
Employment Type: Full-time

Job Description

• Booking air, car, hotel, and Tour reservations for corporate clients and designated groups of travelers/arrangers.
• To liaise with clients on the status of their jobs and enquiries: including answering calls and emails.
• Liaise with client’s travelers and assist them with travel needs, as approved under the client’s travel requirements.
• Maintain professional working relationships with the clients to ensure quality service
• Understand and administer the specifics of client contracts
• Address customer service issues by gathering relevant information, identifying root causes and relationships, researching data, and taking prompt action where necessary or suggesting alternative courses of action that may be taken.
• Report all client service issues to the Supervisor/Manager promptly, escalating any matters if additional support is required for resolution.
• Supervising future travel executives on their daily activities relating directly to the travel unit
• Ensure all applicable sales reports are updated accordingly and provided to your supervisor as required; Ticket sales report as well as other service reports.
• To work with the travel Manager to ensure that all travel payables and receivables are captured by accounts.
• To follow up on receivables from clients based on agreed terms.
• Responsible for ensuring all Travel management unit clients are maintained and resolutions of issues are timely.

Requirements

• Interested candidates should possess a Bachelor’s Degree with 3-5 years experience in the travel industry.
• Ability to use GDS like Amadeus platform, Galileo perfectly.
• Ability to Re-issue, Revalidate, refund, and Void ticket
• Ability to use Microsoft Word and Excel perfectly
• Ability to work with minimum supervision and meet deadlines
• Ability to navigate & manage the IATA BSP platform.

Salary
N150,000 – N250,000 / Month.

Application Closing Date
16th February, 2024.